Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BRIAN

Winter Garden

Summary

To excel at my job, I commit to a continuous cycle of learning, growth, and improvement. I understand that mastery is a journey, so I dedicate myself to improving my skills consistently. I understand that proficiency comes through consistency, practice and iteration. While I value work-life balance, I'm willing to sacrifice personal time to improve my skills. Whether it's dedicating evenings or weekends to study or skill development, I understand that investing time now will benefit me in the future. My determination to excel in my job is inspired by my father's relentless work ethic and the example he set, providing me the drive to continually strive for excellence in all that I do.

Overview

5
5
years of professional experience

Work History

Assistant Director

Big Dans Car Wash
10.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Back of House Team Member

Chick-fil-A
08.2023 - 04.2024
  • Accepted special requests from guests and prepared food to meet demands.
  • Measured portions and ingredients to minimize waste and control costs.
  • Kept kitchen operations running smoothly with expert grill maintenance and operation.
  • Verified quality, plating presentation and serving size of prepared food.

Customer Service Representative

Publix
01.2023 - 07.2023
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Offered products and services to meet customers' needs and goals.

Team Leader

Waters Express Car Wash
02.2022 - 11.2022
  • Prioritized workflow and resolved daily operational challenges to support goal achievement.
  • Coached team members to maintain positive, friendly attitude and behaviors.
  • Completed accurate, on-time reports and documentation.
  • Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.

Car Wash Attendant

Wash City
03.2021 - 11.2021
  • Reviewed inspection checklists to ready vehicles for delivery to customers.
  • Used hand tools and power equipment to clean vehicle exterior.
  • Inspected quality of work performed and corrected errors to exceed customer expectations.
  • Washed, waxed and buffed exterior of vehicles to meet company quality standards.

Education

High School Diploma -

West Orange High School
Winter Garden, FL
05.2023

Skills

  • Workplace safety
  • Safety management
  • Maintain food safety
  • Clean and sanitize surfaces
  • Customer engagement
  • Handy
  • Staff management
  • Data analysis
  • Strategic planning
  • Team operations

Languages

English
Spanish
Limited Working

Timeline

Assistant Director

Big Dans Car Wash
10.2024 - Current

Back of House Team Member

Chick-fil-A
08.2023 - 04.2024

Customer Service Representative

Publix
01.2023 - 07.2023

Team Leader

Waters Express Car Wash
02.2022 - 11.2022

Car Wash Attendant

Wash City
03.2021 - 11.2021

High School Diploma -

West Orange High School