Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Walls

Hampton,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Assistant Director

Fabulous Factory
08.2023 - Current
  • Demonstrated strong organizational and time management skills while managing multiple properties.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.

Team Lead

Luxottica
02.2017 - 08.2023
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Improved workflow and productivity by implementing upgraded processes.

Lead Store Associate

Petsmart
02.2014 - 01.2017
  • Resolved conflicts among staff members diplomatically, fostering a harmonious workplace atmosphere conducive to productivity.
  • Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
  • Developed strong rapport with customers and created positive impression of business.

Customer Service Representative

Magnolia Health Plan
08.2013 - 01.2014
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Murrah High School
Jackson, MS
06.2004

Skills

  • Crisis Management
  • Warehouse Management
  • Workplace Safety
  • Policy Enforcement
  • Staff Training
  • Documentation And Reporting
  • Team Leadership
  • Managing Operations and Efficiency

Timeline

Assistant Director

Fabulous Factory
08.2023 - Current

Team Lead

Luxottica
02.2017 - 08.2023

Lead Store Associate

Petsmart
02.2014 - 01.2017

Customer Service Representative

Magnolia Health Plan
08.2013 - 01.2014

High School Diploma -

Murrah High School

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Shannon Walls