Miriam Rosales
Tomball,TX
Summary
- Results-driven, highly organized professional with a strong work ethic, positive attitude, and proven ability to manage multiple priorities.
- Reliable and detail-oriented team player known for exceptional organization, upbeat professionalism, and effective multitasking in fast-paced environments.
- Dependable, solutions-focused professional who brings structured organization, consistent follow-through, and a friendly, service-oriented presence while juggling competing deadlines.
Overview
14
14
years of professional experience
Work History
Assistant Director
Amazing Explorers Academy
Spring, TX
03.2026 - Current
- Assisted in curriculum development to enhance educational programs and activities.
- Coordinated staff schedules to ensure optimal coverage and support for daily operations.
- Supported implementation of health and safety protocols within the academy environment.
- Communicated with parents regarding student progress and program updates effectively.
- Organized training sessions for new staff to foster a collaborative learning environment.
- Collaborated with team members to create engaging learning experiences for children.
- Monitored classroom activities to maintain safe and conducive learning atmospheres.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
Front Office Manager
Children's Lighthouse of Oak Forest
Houston, TX
09.2021 - 03.2026
- Managed daily front office operations, ensuring smooth customer experiences and efficient workflow.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with families.
- Maintained accurate records of attendance, billing, and compliance with regulatory requirements.
- High-volume calls, maintaining a high professionalism.
- Led team meetings to discuss performance goals, challenges, and strategies for improvement.
- Collaborated with management to assess program effectiveness and identify areas for growth.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Introduced new booking software, reducing errors and improving reservation management.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Receptionist
State Farm
Baytown, TX
02.2017 - 08.2017
- Managed multi-line phone system, ensuring efficient call routing and prompt customer service.
- Coordinated appointment scheduling for clients, optimizing office workflow and reducing wait times.
- Maintained comprehensive knowledge of insurance products to assist customers with inquiries effectively.
- Trained new staff on office protocols and customer service best practices, enhancing team performance.
- Oversaw front desk operations, ensuring professional representation of company values and services.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
School Bus Monitor
Goose Creek CISD
Baytown, TX
10.2012 - 12.2014
- Monitored student behavior during transport, ensuring safety and adherence to conduct guidelines.
- Assisted drivers with loading and unloading procedures, promoting efficient bus operations.
- Communicated effectively with parents and school staff regarding student needs and transportation changes.
- Implemented safety protocols to minimize risks and enhance overall student well-being on buses.
- Evaluated incidents involving student behavior, providing detailed reports for administrative review and action.
- Maintained clean, tidy and obstruction-free bus interior.
Education
High School Diploma -
Ross S. Sterling
BaytownSkills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Team operations
- Project management
- Employee relations
- Task delegation
- Program coordination
- Operations management
- Financial administration
- Budgeting expertise
- Financial management
- Report generation
- Daily production reports
- Organizational skills
- Problem-solving
- Computer skills
- Teamwork and collaboration
- Team leadership
- Problem resolution
- Multitasking
- Attention to detail
- Customer service
- Documentation and reporting
- Training and development
- Decision-making
- Scheduling and coordinating
- Excellent communication
- MS office
- Customer relationship management
- Managing operations and efficiency
- Time management
- Good judgment
- Professional and courteous
- Schedule management
- Schedule oversight
- Relationship building
- Shift scheduling
- Performance evaluations
- Budget management
- Multitasking Abilities
- Customer relations
- Administration and reporting
- Negotiation and conflict resolution
- Goal setting
- Work Planning and Prioritization
- Active listening
- Google drive
- Staff coordination
- Crisis management
- Process improvement
- Emergency response
- Lead generation
- Idea development and brainstorming
Timeline
Assistant Director
Amazing Explorers Academy
03.2026 - Current
Front Office Manager
Children's Lighthouse of Oak Forest
09.2021 - 03.2026
Receptionist
State Farm
02.2017 - 08.2017
School Bus Monitor
Goose Creek CISD
10.2012 - 12.2014
High School Diploma -
Ross S. Sterling