BRIAN A. CROCKETT
Thorndale,USA
Summary
Customer-focused Technology Support Specialist offering fundamental knowledge in desktop support, troubleshooting, disaster recovery, installation, and maintenance of various hardware and software applications. Sound technical acumen with a natural affinity for learning new systems and concepts quickly. Strong leadership capabilities rooted in a distinguished career with the United States Air Force and a demonstrated ability to communicate across both technical and non-technical teams to resolve complex issues and deploy scalable solutions.
Diligent [Desired Position] with solid background in assembly operations. Adept at performing precise tasks and ensuring high-quality output in fast-paced environments. Demonstrated ability to work collaboratively and adapt to changing production needs, leveraging skills in hand-eye coordination and problem-solving.
Professional assembly worker prepared for roles in manufacturing and production environments. Known for delivering high-quality workmanship and maintaining efficiency on assembly line. Focuses on team collaboration and consistently meets production goals. Reliable, adaptable, and skilled in using various tools and machinery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assembler
Flextronics
05.2024 - Current
- Lead team to complete Time Based Projects
- Trained New personnel on both Test and Assembly Procedures
- Directed team to perform production on critical assemblies or tests
Debug Technician
GSG Solutions
12.2021 - 05.2024
- On Sight training on computer components
- Assisted in, training new personnel for debug technicians and updating product management
- Worked directly with engineers for complex product failures
- Changed and reviewed knowledge base for updates and discrepancies
- Identified Unit issues which could result in potential failures and escalated to repair teams
IT Support Specialist
Insight Global
08.2019 - 03.2020
- Company Overview: The Home Depot
- Trained on support tools for changing groupings, as well as email access permissions
- Flexible to manage and move to another Department with no discrepancies
- The Home Depot
Journeyman
United States Air Force
08.2015 - 08.2019
- Led a diverse team accountable for installation, maintenance, troubleshooting, and repair of more than 50 major aircraft engine and propeller components
- Trained personnel on maintenance processes for complex systems and completed 250 inspections without incident
- Identified engine issues which could result in potentially catastrophic failures and escalated to the appropriate resource for repair
- Collaborated with cross-functional teams to resolve issues with supply and inventory, resulting in a 200% increase in production through process improvements
- Guided the team to top performance, earning recognition as the top-performing C-130 shop in the Air Force based on efficiency and performance
Apprentice
United States Air Force
02.2016 - 02.2017
- Completed technical training as a C-130 aircraft mechanic and developed process improvements which saved over 200 man hours annually through more efficient inspection management
Education
Technical Training -
United States Air Force Technical Training School
01.2016
Skills
- Help Desk Support
- Customer Service
- Troubleshooting
- Desktop Support
- Microsoft Windows
- Project Management
- Network Support
- Hardware/Software
- Technical Planning
- Problem Solving
- Issue Resolution
- Process Improvement
- Problem-solving
- Assembly and production
- Attention to detail
- Repetitive work
- Product assembly
- Small parts assembly
- Time management
- Accuracy
- Critical thinking
- Basic math
- Materials management
Certification
- Google IT Support Professional Certificate, in progress, Coursera, Fundamentals in computer hardware/software, the Internet, troubleshooting, and customer service. Understanding of binary system, hardware assembly, operating system installation, and application development. Education in common problem-solving methodologies, network security, and troubleshooting.
- United States Air Force Technical Training School, Sheppard Air Force Base, 2015-2016
Timeline
Assembler
Flextronics
05.2024 - Current
Debug Technician
GSG Solutions
12.2021 - 05.2024
IT Support Specialist
Insight Global
08.2019 - 03.2020
Apprentice
United States Air Force
02.2016 - 02.2017
Journeyman
United States Air Force
08.2015 - 08.2019
Technical Training -
United States Air Force Technical Training School
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