Brian Albanese
Marlborough,MA
Summary
Dynamic leader with a proven track record at Penske Truck Leasing, excelling in branch operations management and customer relationships. Spearheaded the Northeast Area to become #1 in customer satisfaction improvement in 2015. Expert in revenue generation and building high-performing teams, demonstrating an exceptional work ethic and time management skills.
Overview
11
11
years of professional experience
Work History
Branch Manager
Penske Truck Leasing
01.2024 - 10.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant District Manager
Penske Truck Leasing
12.2016 - 12.2023
- Managed multiple branches within the district, ensuring consistent adherence to company policies and procedures.
- Oversaw employee recruitment, hiring, and onboarding processes for all stores in the district.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
- Drove and exceeded revenue and pre-tax performance through setting goals and driving team members with "hands on" approach
Area Rental Manager
Penske Truck Leasing
04.2014 - 11.2016
- Lead Northeast Area for Truck Rental division
- Supported five districts to execute on rental processes and drive rental revenue growth
- Facilitated and drove corporate rental initiative's into field operations
- Lead Northeast Area to #1 YOY overall consumer customer satisfaction improvement in 2015
Education
Bachelor of Science - Business Management
Springfield College
Springfield, MA05-2009
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Relationship building and management
- Strong team-builder
- Excellent work ethic
- Business Planning
- Revenue Generation
Timeline
Branch Manager
Penske Truck Leasing
01.2024 - 10.2024
Assistant District Manager
Penske Truck Leasing
12.2016 - 12.2023
Area Rental Manager
Penske Truck Leasing
04.2014 - 11.2016
Bachelor of Science - Business Management
Springfield College
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