Brian Allocca
New Boston,NH
Summary
Seasoned Automotive Technician with a track record of excellence in engine repair and problem-solving, honed across roles including Service Manager at DTM Automotive. Known for enhancing workshop efficiency and customer satisfaction, I bring a strong work ethic and exceptional troubleshooting skills to every task. Achieved revenue growth through effective team leadership and customer service.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Automotive Technician
Cambray's Automotive
Nashua, New Hampshire
07.2024 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Automotive Technician/Service Manager
DTM Automotive
08.2021 - 07.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored service staff performance and provided feedback for improvement.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Automotive Technician
Duncan's Automotive
01.2017 - 08.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Performed safety and emissions inspections.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Automotive Technician
Westbury Jeep
03.2001 - 02.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
Denver Automotive And Diesel
Golden, CO 06.1995 - 05.1997
High School Diploma -
Bethpage Senior High School
Bethpage, NY06.1995
Skills
- Strong Work Ethic
- Operations Management
- Engine repair
- Problem-Solving
- Troubleshooting skills
- Customer Service
- Team Leadership
- Staff Management
Fire Fighter,
I am currently a Firefighter with the New Boston Fire Dept and have been for the last 5 yrs. I also was in Bethpage Fire Dept form 1996 to 2017 when i moved to New Hampshire .
Timeline
Automotive Technician
Cambray's Automotive
07.2024 - Current
Automotive Technician/Service Manager
DTM Automotive
08.2021 - 07.2024
Automotive Technician
Duncan's Automotive
01.2017 - 08.2021
Automotive Technician
Westbury Jeep
03.2001 - 02.2017
Denver Automotive And Diesel
06.1995 - 05.1997
High School Diploma -
Bethpage Senior High School
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