BRIAN ALVAREZ
Hialeah,FL
Summary
My goal is to excel in my field, learn, and develop the skills to become a high-value team member. I have worked over 4 years in Customer Service and Sales. I am currently enrolled in Miami Dade College, completing my Associates in Business Administration, and looking to proceed into my Bachelors.
Overview
6
6
years of professional experience
Work History
Sales Associate
Suncycling
03.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Delivery Driver
Fedex Ground
02.2022 - Current
- I deliver parcels ranging from important documents, to furniture and appliances
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Associate
Bike Tech
11.2020 - 01.2022
- At Bike Tech, I’ve spent the last year honing my abilities as a Sales Associate
- Being a good Sales Associate means being able to come up with a solution to the problem, even when it means going out of your way for the client
- By repeating this, I have gained a lot of insight into problem solving for clients.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Associate
Sun Cycling
08.2019 - 11.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assembler
New Age Windows & Doors
08.2017 - 05.2019
- My time spent at this company primarily involved building windows and doors for various clients and distributors
- Besides being resourceful with all kinds of power tools, I was always willing to learn a new skill or acquire new knowledge that would help me towards my goal while working there.
Education
Westland Hialeah Senior High
Associate of Arts - Business Administration
Miami Dade College
06.2024
Skills
- Adaptability
- Bilingual
- Communication
- Customer Service
- Interpersonal Skills
- Problem Solving
- Product and Service Sales
- Time Management
- Teamwork and Collaboration
- Sales Trends
- Verbal and Written Communication
Timeline
Sales Associate
Suncycling
03.2023 - Current
Delivery Driver
Fedex Ground
02.2022 - Current
Sales Associate
Bike Tech
11.2020 - 01.2022
Sales Associate
Sun Cycling
08.2019 - 11.2020
Assembler
New Age Windows & Doors
08.2017 - 05.2019
Westland Hialeah Senior High
Associate of Arts - Business Administration
Miami Dade College
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