Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Amaya Castillo

Norwalk,CT

Summary

Hello, My name is Brian Amaya , I would like to share different types of skills and experiences I've gained in the past couple years in my different work environments . To start off I have successfully helped grow and manage a retail store, which caused an increase in sales, creating loyalty to the company by providing unbeatable prices compared to our competitors. I have also worked through different variety of weather conditions on a boat as a oyster farmer, whether freezing cold or pipping hot , the job was done and met high standards. I have also worked as a barista, the job was really fast paced, so I was on my feet a lot, which helped me in developing quick critical thinking skills, when a customer needs were not met, which resulted in leaving the customer fully satisfied , while also managing to work in a small space with a variety of coworkers. As of recently I have grown in providing assistance in physical therapy, helping patients with exercises, while being able to communicate with each patient clearly and taking time with each one to assure their needs, while also completing our appointments on time in order to attend the next patient on fully booked days.

Overview

3
3
years of professional experience

Work History

Physical Therapy Aide

Performance Optimal Health
Norwalk , CT
08.2024 - Current
  • Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
  • Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
  • Educated patients on how to properly perform home exercises as instructed by the physical therapist.
  • Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury.

Retail Store Manager

Copps Island Oysters
Stratford , CT
02.2024 - 08.2024
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Packaged and prepared fresh clams, oysters, and lobsters. As well as food ingredients for a partnering food truck.
  • Drove company van to and from work, while maintaining it clean, where product was stored at optimal temperature.
  • Maintained boating dock, ensuring cleanliness and parking rules were followed.
  • Assisted boating crew, who harvested oysters and clams, unloading and loading onto trucks.

Oyster Farmer

Copps Island Oysters
Norwalk , CT
02.2022 - 02.2024
  • Ensured compliance with laws, regulations, and safety standards related to shellfish harvesting operations.
  • Harvested clams using dredge dropped into water, separating clams and garbage.
  • Packaging and organizing clams into sacks, to later pack into trucks that would deliver the fresh clams.
  • Cleaned and maintained boating equipment, such as hoses, sorting machine, dredge. And oiling parts.
  • Worked in extreme conditions, 90+ degrees Fahrenheit to below 20 degrees Fahrenheit.
  • Early morning setup of the boat and its equipment for the day at 6 a.m.

Barista

Starbucks
Norwalk , CT
06.2022 - 01.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

Bachelor of Science - Biology

University of Connecticut
Storrs, CT
05-2027

High School Diploma -

Norwalk High School
Norwalk, CT
06-2022

Skills

  • Therapeutic exercises
  • Orthopedics
  • Strengthening
  • Maintaining and cleaning equipment
  • Muscle performance
  • Expert in Microsoft
  • Filing paperwork
  • Follow HIPPA protocols
  • Maintaining patient charts
  • Medical Billing
  • Resilience
  • Communication
  • Stocking and organizing
  • Leadership

Languages

Spanish
Full Professional

Timeline

Physical Therapy Aide

Performance Optimal Health
08.2024 - Current

Retail Store Manager

Copps Island Oysters
02.2024 - 08.2024

Barista

Starbucks
06.2022 - 01.2023

Oyster Farmer

Copps Island Oysters
02.2022 - 02.2024

Bachelor of Science - Biology

University of Connecticut

High School Diploma -

Norwalk High School
Brian Amaya Castillo