LAKESHA DEWESE
Norwalk,CT
Summary
Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills.
Overview
9
9
years of professional experience
Work History
Practice Manager
Align Ears, Nose, and Throat
10.2022 - Current
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Developed and maintained staff schedules, promoting efficient workforce management.
- Established relationships with vendors, negotiating contracts to secure favorable terms and services.
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem-solving.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Managed 12 employees with various personalities and from different cultures for large 5-physician practice.
Office Manager
Advanced Maternal Fetal Medicine of Westchester Medical Center
12.2019 - 10.2022
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed 10 employees with various personalities and from different cultures for three-physician practice.
- Oversaw accounting, budgeting, and financial reporting.
- Fostered a collaborative work environment, organizing team-building activities.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
Admitting Supervisor
Emergency Room Dept. Westchester Medical Center
07.2017 - 11.2019
- Reduced wait times for patients by streamlining the triage process and improving communication among healthcare professionals.
- Exhibited strong problem-solving abilities when faced with complex registration scenarios, ensuring that all necessary information was obtained for accurate patient records.
- Enhanced customer satisfaction by resolving registration issues promptly.
- Supervised staff to ensure adherence to registration protocols.
- Coordinated cross-training initiatives to ensure adequate coverage during peak times or staff absences, increasing overall productivity.
Emergency Room Registration Clerk
Westchester Medical Center
02.2016 - 07.2017
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Bachelor of Arts - Hospitality Administration and Management
Goodwin University
East Hartford, CTSkills
- Healthcare practice management
- Office operations
- HIPAA compliance knowledge
- Efficient appointment management
- Policy development
- Insurance claims processing
- Long-term strategic planning
- Team leadership
- Process optimization
- Payroll processing expertise
- Employee onboarding
- Patient support services
Timeline
Practice Manager
Align Ears, Nose, and Throat
10.2022 - Current
Office Manager
Advanced Maternal Fetal Medicine of Westchester Medical Center
12.2019 - 10.2022
Admitting Supervisor
Emergency Room Dept. Westchester Medical Center
07.2017 - 11.2019
Emergency Room Registration Clerk
Westchester Medical Center
02.2016 - 07.2017
Bachelor of Arts - Hospitality Administration and Management
Goodwin University
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