Brian Avalos
Pomona,CALIFORNIA
Summary
Results-driven professional with a background in aquatics and a track record of fostering teamwork and delivering outstanding customer service. Committed to ensuring safety, implementing training programs, and enhancing operational standards in aquatic environments.
Overview
4
4
years of professional experience
Work History
Aquatics Lead
Raging Waters Los Angeles
San Dimas, CA
06.2024 - 10.2025
- Supervised daily aquatics operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored lifeguard staff, enhancing team performance and emergency response readiness.
- Coordinated scheduling for lifeguards, optimizing coverage during peak operational hours.
- Implemented training programs focused on water safety and customer service excellence.
- Monitored aquatic facility conditions, addressing maintenance issues to ensure guest satisfaction.
- Developed and enforced policies related to pool management and guest safety procedures.
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
Lifeguard
Raging Waters Los Angeles
San Dimas, CA
07.2022 - 06.2024
- Monitored pool areas to ensure safety and compliance with guidelines.
- Responded promptly to emergencies, administering first aid and rescue techniques.
- Educated guests on water safety rules and proper usage of facilities.
- Collaborated with team members to maintain cleanliness and order in designated areas.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Food and Beverage Attendant
Raging Waters Los Angeles
San Dimas, CA
04.2022 - 06.2022
- Delivered exceptional customer service, enhancing guest satisfaction through effective communication and problem-solving.
- Managed food and beverage orders efficiently, ensuring timely delivery to various park locations.
- Resolved guest inquiries and complaints promptly, fostering a positive dining experience for all patrons.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Education
Associate of Arts - Psychology
Mt. San Antonio College
Walnut, CA12-2025
Skills
- Accident prevention
- Guest relations
- Water safety expertise
- First aid proficiency
- Staff training
- Emergency response
- AED operation
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Public speaking
Accomplishments
Collaborated with management team throughout my two years as an Aquatics Lead to achieve the Ellis & Associates Platinum award, which is only given to the top 10% of aquatics facilities worldwide that consistently exceed industry standards in safety and risk management. It requires rigorous, unannounced audits, including video surveillance of lifeguard vigilance and emergency simulation tests.
Timeline
Aquatics Lead
Raging Waters Los Angeles
06.2024 - 10.2025
Lifeguard
Raging Waters Los Angeles
07.2022 - 06.2024
Food and Beverage Attendant
Raging Waters Los Angeles
04.2022 - 06.2022
Associate of Arts - Psychology
Mt. San Antonio College