Brian A. Walker
Dish Network
Jacksonville,FL
4
years of professional experience
Work History
Account Executive – Operations/Retention
1 Year 5 Months- Retention – Build rapid rapport, identify needs, overcome objections, and provide solutions to customers looking to terminate services.
- Training – Conduct team trainings in accordance with company standards.
Operations Analyst
8 Months- Testing – Tested and approved system updates and bug-fixes prior to deployment.
- Project Lead – Led high-level projects to include Year End and Disaster Recovery (Business Continuity).
- Point of Contact – Liaison between the different lines of business.
- Production Support – Maintained operational support ticket queues and monthly/yearly operational tasks.
- Training – Conducted specialized new product/services training for the Operations department.
- Reporting – Generated and/or quality checked weekly, monthly, and quarterly reports which are presented to clients, boards, and other stakeholders.
Skills
Technical Skills – Windows 10
Microsoft Office 365
Internet and social media
Android mobile devices
computer security awareness
research and data collection.
Microsoft Excel – Intermediate-level experience in creating and manipulating PivotTables and executing Excel Formulas. Expert at using resources to find unknown formulas.
Microsoft Word – Intermediate-level experience in utilizing multiple fonts
formats
and tools to create concise
cohesive output.
Microsoft PowerPoint – Intermediate-level experience in creating
maintaining
and updating charts
graphs
and tables within PowerPoint slides.
Business Skills – Leading team through projects & processes
cross-training team members in team tasks
decision making
adaptability
and data analysis.
Business Analyst Level – Writing Business Requirement Documents (BRDs)
completing User Acceptance Testing (UAT)
performing Quality Assurance (QA).
Operational Level – Quality Control (QC)
managing & resolving production support issues
SOC Audit document retention
and daily financial reconciliation.
Business Communication – Clear and confident in presenting information to both internal and external stakeholders. Organized and detailed in communicating through email
instant messaging
video calls
and face-to-face meetings.
Personal Skills – Military trained “can do” mission orientated attitude
attention to detail
able to work independently and within a team
self-motivated
and organized in both physical and digital workspace.
Interpersonal Skills – Working in a team setting
problem solving and decision-making
verbal and non-verbal communication.
Timeline
Account Executive – Operations/Retention
Dish Network
02.2020 - 07.2021Read More
Operations Analyst
Intuition College Savings Solutions
03.2017 - 11.2017Read More