Brian Axberg

Analyzed sales trends and KPI reports alongside call recordings to identify performance gaps and guide agent improvement.

Provided coaching and training to agents based on performance insights to strengthen sales results and customer interactions.

Contributed to training and onboarding for new agents, helping build core skills and job knowledge for success.

Delivered consistent monthly sales target achievement while maintaining compliance with applicable standards and regulations.

Directed development and rollout of training resources for new hires, sales managers, and underperforming agents.

Led design and launch of onboarding program that improved agent ramp-up and supported faster headcount growth.

Partnered with senior leadership to establish quality-of-business program that strengthened policy persistence and sales performance.

Facilitated monthly training sessions with sales management team focused on KPI tracking and execution.

Reported progress and market trends directly to VP of Sales.

Improved performance across key KPIs through coaching and guidance for 50+ sales team members.

Stronger closing skills and customer retention resulted from skill-building workshops and role-play sessions.

Management readiness for team leads advanced through leadership training and growth planning.

Sales goals were exceeded by 10%+ consistently.