Carlos Contreras
Xfinity Comcast
Reston,VA
2
Languages
5
years of professional experience
Retail Sales Leader with Mobile Retail experience emphasizing talent development and team performance. Achieved recognition as a 2-time Elite Winner and Elite Mentor through a people-first approach that drives execution and accountability. Focused on inspiring teams, enhancing customer experiences, and consistently exceeding business objectives.
Work History
Lead Sales Consultant
3 Years 3 Months- Led sales initiatives to enhance customer engagement and satisfaction.
- Implemented targeted marketing campaigns resulting in increased lead generation.
- Analyzed market trends to identify new opportunities for growth and expansion.
- Trained and mentored junior consultants on product knowledge and sales strategies.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Increased sales revenue by building strong relationships with clients and providing customized solutions.
- Mentored junior sales consultants to enhance their skills and boost team performance.
- Assisted in the development of sales training programs, enhancing team knowledge of products and best practices.
Retail Sales Consultant
8 Months- Assisted customers with product selections and inquiries to enhance the overall shopping experience.
- Developed product knowledge to provide tailored recommendations and improve customer engagement.
- Assisted customers with product selections and inquiries to enhance overall shopping experience.
- Collaborated with team members to maintain organized merchandise displays and optimize store layout.
- Trained new staff on operational procedures, enhancing team performance and service quality.
Mobile Expert
9 Months- Assisted customers with mobile product inquiries and technical support.
- Demonstrated mobile devices and features to enhance customer engagement.
- Collaborated with team members to achieve sales targets consistently.
- Resolved customer issues promptly, ensuring high satisfaction levels.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Education
High School Diploma
Skills
Sales presentations development
Sales process optimization
Sales process improvement
Objection resolution
Sales strategy formulation
Objection handling
Market analysis
Upselling strategies
Sales training
Value proposition development
Sales methodologies
Brand awareness
Accomplishments
2x Elite Winner | Elite Mentor | 2024 Flock Graduate | Onboarding Trainer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Sales Consultant
Xfinity Comcast
06.2023 - CurrentRead More
Retail Sales Consultant
Xfinity Comcast
10.2022 - 06.2023Read More
Mobile Expert
T Mobileretailer
01.2022 - 10.2022Read More
Jeb Stuart
High School Diploma
Read More