Summary
Overview
Work History
Education
Skills
Timeline
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Brian Balog

chongo312@gmail.com,chongo312@gmail.com

Summary

Dynamic Service Advisor at Elkhart Indian Motorcycle, recognized for enhancing customer satisfaction and loyalty through effective communication and vehicle maintenance education. Proven ability to coordinate projects and foster teamwork, ensuring operational efficiency. Skilled in multitasking and dedicated to building strong client relationships, contributing to increased repeat business.


Overview

37
37
years of professional experience

Work History

Service Advisor

Elkhart Indian Motorcycle
10.2024 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Recreational Vehicle Production

Forest River
09.2015 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.

Conductor

Norfolk Southern Railroad
07.2005 - 09.2015
  • Performed daily inspections on switches.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
  • Communicated through various methods to conduct train movement.
  • Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
  • Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role.

Recreational Vehicle Production

Keystone RV
10.2003 - 07.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Foreman, Underground Pipe Crew

Jennings Management
07.2000 - 10.2003
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.

Police Officer

Elkhart City Police Department
08.1996 - 08.2000
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.

United States Marine

United States Marine Corps
07.1988 - 07.1994
  • Participated in humanitarian assistance missions, delivering critical aid supplies to disaster-stricken communities.
  • Ensured continuity of operations by meticulously maintaining records, reports, and documentation related to all aspects of the unit''s activities.
  • Improved overall unit performance with thorough after-action reviews and constructive feedback.
  • Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.

Education

Bachelor of Science - Organizational Management

Purdue Global University
Lafayette, IN
01-2028

Skills

  • Project Coordination
  • Client Relations
  • Collaborative Teamwork
  • Operational Efficiency Enhancement
  • Clear Communication
  • Effective Multitasking
  • Dedicated Work Ethic
  • Team player mentality

Timeline

Service Advisor

Elkhart Indian Motorcycle
10.2024 - Current

Recreational Vehicle Production

Forest River
09.2015 - 10.2024

Conductor

Norfolk Southern Railroad
07.2005 - 09.2015

Recreational Vehicle Production

Keystone RV
10.2003 - 07.2005

Foreman, Underground Pipe Crew

Jennings Management
07.2000 - 10.2003

Police Officer

Elkhart City Police Department
08.1996 - 08.2000

United States Marine

United States Marine Corps
07.1988 - 07.1994

Bachelor of Science - Organizational Management

Purdue Global University

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Brian Balog