Dynamic individual with a commitment to continuous improvement and technical proficiency. Eager to leverage problem-solving and team collaboration skills in a cybersecurity role.
Proficient technician with extensive experience in maintaining and repairing complex systems. Skilled in implementing safety protocols and enhancing customer satisfaction through effective problem-solving and teamwork. Ready to apply expertise in a cybersecurity-focused environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
disabled
None
Cudahy, WI
05.2016 - Current
Passionate about learning and committed to continual improvement.
Had an accident in 2014 and had a back injury. After 9 surgeries and a spine stimulator, I'm as good as new. Now I am back in college to earn a degree in Cybersecurity, and also learning AI and quantum computing.
Storage Battery technician
Courtney Industrial Battery and Storage Battery Systems
Menomonee Falls, WI
04.2013 - 07.2015
Conducted routine maintenance and repairs on industrial battery systems.
Diagnosed battery performance issues using specialized testing equipment.
Collaborated with team to implement safety protocols and best practices.
Trained new technicians on battery handling and maintenance procedures.
Oversaw workflow for battery assembly, ensuring quality standards were met.
Led troubleshooting efforts to minimize downtime in production operations.
Managed inventory of battery components to optimize supply chain efficiency.
Established strong relationships with vendors and suppliers, negotiating competitive pricing on parts while maintaining a keen focus on product quality.
Performed detailed inspections of batteries prior to installation or repair work, identifying any potential areas of concern.
Increased customer satisfaction by providing timely and comprehensive technical support for all battery-related inquiries.
Enhanced battery performance by conducting thorough diagnostic tests and implementing necessary repairs.
Maintained accurate inventory records, ensuring proper stock levels for essential components and tools.
Reduced downtime for clients by providing efficient on-site battery replacement services.
Participated in ongoing training programs to stay current with industry trends and best practices.
Coordinated with parts department to determine availability of necessary components.
Corrected faults and maximized performance by rebuilding systems and individual components.
Auto Mechanic
B&D Automotive,
West Allis, WI
07.2008 - 08.2013
Diagnosed vehicle issues using advanced diagnostic tools and equipment.
Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
Assisted in training new technicians on safety protocols and repair procedures.
Conducted thorough inspections to ensure compliance with safety standards and regulations.
Implemented process improvements that enhanced shop efficiency and reduced turnaround times.
Mentored junior mechanics on complex repairs and troubleshooting techniques.
Led initiatives to enhance customer satisfaction through quality repairs and transparent communication.
Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
Maintained vehicle records by recording service and repairs.
Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
Built strong relationships with customers through clear communication of repair needs and expected completion times.
Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
Protected company reputation by consistently following ethical practices when performing all job duties.
Ensured customer trust by transparently discussing potential complications that may arise during the course of repairs.
Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating .
Completed customer orders and warranty services according to manufacturer specifications.
Tested newly installed equipment to determine proper functionality and compliance with regulations.
Repaired and replaced worn and damaged components.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Analyzed vehicle data using advanced diagnostic equipment.
Retained accurate records of purchases, titles and sales.
Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Explained estimates and determined repair timelines to manage customer expectations.
Diagnosed and repaired mechanical issues in various vehicle systems.
Conducted routine maintenance and inspections to ensure optimal vehicle performance.
Computer Repair Technician
Speedy Computer Repair Services
West Allis, WI
05.2011 - 01.2013
Diagnosed hardware and software issues to restore functionality for clients.
Repaired laptops and desktops by replacing faulty components efficiently.
Maintained inventory of parts and tools to ensure prompt service delivery.
Provided technical support through troubleshooting and remote assistance methods.
Implemented organized documentation of repair procedures for future reference.
Developed customer service skills by addressing client inquiries with professionalism.
Disassembled computers to perform diagnostics and check for repair needs.
Enhanced customer satisfaction by providing timely and efficient computer repair services.
Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
Updated and installed new software on desktop and laptop computers to maintain latest technology.
Researched and identified problems with computers and advised staff and clients on plans of action.
Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
Wrote reports on computer statuses and maintenance jobs.
Offered customized recommendations to clients on how to improve their computer''s performance based on individual usage patterns and requirements.
Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
Refurbished used computers and technological equipment, saving companies money.
Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Maintained office PCs, networks, and mobile devices.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Updated and replaced outdated drivers and software for computers and office machines.
Demonstrated increased knowledge of company products and equipment.
Fiber Optic Splicer
Cable Com
Milwaukee, WI
04.2003 - 10.2006
Spliced fiber optic cables to establish reliable telecommunication connections.
Conducted testing and troubleshooting of fiber optic systems for optimal performance.
Operated fusion splicers and associated tools to ensure precision in installations.
Collaborated with team members to execute project timelines effectively.
Implemented best practices for quality control during fiber installation processes.
Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
Achieved optimal network performance by splicing fiber optic cables with precision and speed.
Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
Prevented potential network failures through proactive monitoring of installed fiber optic systems.
Cable and network
Cable Com
Milwaukee, WI
04.2003 - 10.2006
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Cybersecurity
National University
La Jolla, CA
06-2028
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ
05-2014
Technical Certification - Auto Body And Paint Technician
Waukesha County Technical College
Pewaukee, WI
06-2010
Technical Diploma - Automotive And Auto Body
Milwaukee Area Technical College
Milwaukee, WI
06-1995
Skills
I was on disability for nine years During that time, I worked on furthering my studies in computer and networking administration
Accomplishments
Achieved Telemetry by introducing SSIB Software for communications tasks.
Built and installed UPS for workplaces and workstations
Traveled to different states to implement our products in conjunction with their business needs
Interests
I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Crafting and DIY Projects
Music
Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Photography
Graphic Design
Drawing and Painting
Computers, networks, and business
Timeline
disabled
None
05.2016 - Current
Storage Battery technician
Courtney Industrial Battery and Storage Battery Systems
04.2013 - 07.2015
Computer Repair Technician
Speedy Computer Repair Services
05.2011 - 01.2013
Auto Mechanic
B&D Automotive,
07.2008 - 08.2013
Fiber Optic Splicer
Cable Com
04.2003 - 10.2006
Cable and network
Cable Com
04.2003 - 10.2006
Bachelor of Science - Cybersecurity
National University
Associate of Science - Criminal Justice
University of Phoenix
Technical Certification - Auto Body And Paint Technician
Waukesha County Technical College
Technical Diploma - Automotive And Auto Body
Milwaukee Area Technical College
Service technician of the month
In the year 2013, I received an award for most proficient technician, as well as a leadership award for analyzing potential problems with a system's infrastructure. I also learned how to fix battery chargers and components for battery optimization