BRIAN BAUGH
Moscow,Tennessee
Summary
Personable and dedicated Customer Service Representative with extensive experience in Volvo Mack industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Product Support Specialist offering 23 years of unparalleled assistance with problematic end-user technical and data requests. Resourceful approach to scanning up-to-date specifications, ascertaining necessary software versioning and scalability to address service queries. Insightful expert at analytics, ticketing and task management while directly overseeing critical product support and customer communication. Expert QA resource with dedication to streamlining processes to meet crucial thresholds to improve product usefulness. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Product Support Specialist
Tri-state Truck Center Of Memphis
Memphis, TN
01.2007 - 11.2023
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Electronic Diagnostics - Automotive Mechanics
General Motor ASE Program
Memphis, TN05-1999
Skills
- Issue and Resolution Tracking
- Equipment Repair
- Support Services
- Attention to Detail
- Inventory Procedure Documentation
- Problem-Solving
- Organizational Skills
- Remote Technical Support
- Customer Service
- Customer Needs Assessment
- Technical Troubleshooting
Affiliations
Enjoy Traveling & Working around the House.
Languages
English
Professional
Accomplishments
Volvo-Mack Training in A/c,Air Brakes Systems & Engine Diagnostics
Mcneilus Beds & Mixer Parts.
Timeline
Product Support Specialist
Tri-state Truck Center Of Memphis
01.2007 - 11.2023
Electronic Diagnostics - Automotive Mechanics
General Motor ASE Program
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