Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relationship-building skills.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Field Sales Representative
AT&T
06.2023 - Current
Diagnosed and resolved technical issues for a wide range of mobile devices and home networks.
Maintained thorough knowledge of competitors' offerings enabling effective communication of unique selling points during client interactions.
Service Trainer
Milwaukee Tool
04.2018 - 06.2023
Trained employees on the utilization of our software as well as the identification and repair of hardware failures.
Conducted needs assessments to identify training opportunities
Assistant Manager
GameStop
10.2010 - 05.2015
Offered hands-on assistance to customers by troubleshooting any issues they may encounter with their home consoles.
Developed loyal and highly satisfied customer base through proactive customer service strategies.
Education
Associate Of Applied Science - Computer Programming
Holmes Community College
Grenqda, MS
08.2009 - 12.2012
Skills
Data Organization
Sales reporting
Product training
Exceptional customer service
Certification
CompTIA A+
Timeline
Field Sales Representative
AT&T
06.2023 - Current
CompTIA A+
04-2019
Service Trainer
Milwaukee Tool
04.2018 - 06.2023
Assistant Manager
GameStop
10.2010 - 05.2015
Associate Of Applied Science - Computer Programming