Brian Blankenship
Lancaster,Ohio
Summary
Accomplished Propane Delivery Driver and Service Technician with a proven track record at Suburban Propane and Ferrellgas, enhancing customer satisfaction through expert troubleshooting and diagnostics expertise. Demonstrated ability to improve operational efficiency and safety compliance, leveraging multitasking and problem-solving aptitude. Achieved notable increase in client retention by prioritizing quality assurance and regulatory compliance.
Overview
9
9
years of professional experience
Work History
CDL Truck Driver
Porta Kleen
Lancaster, OH
01.2025 - Current
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Delivered and pumped water and waste water
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reported mechanical problems encountered with vehicles to dispatch.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
Propane Service Technician
Suburban Propane
Lancaster, USA
09.2024 - 01.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Collaborated with team members to complete projects efficiently and effectively.
- Performed onsite repair of equipment at customer locations.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Conducted service appointments to diagnose and fix problems.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Logged services performed in service ticket system.
- Traveled to customer locations to complete work for pre-set appointments.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Propane Delivery Driver
Ferrellgas
Columbus, USA
10.2018 - 09.2024
- Contributed to team efficiency by collaborating with dispatchers, service technicians, and sales representatives for seamless communication.
- Ensured accurate billing for customers by carefully calculating the amount of propane delivered at each stop using calibrated meters.
- Enhanced route efficiency by utilizing GPS technology and planning optimal routes to minimize travel time between deliveries.
- Improved customer satisfaction by ensuring timely and accurate propane deliveries to residential and commercial clients.
- Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and providing constructive feedback to improve overall performance.
- Continuously updated knowledge of industry trends, regulations, and safety guidelines through attending training sessions and workshops regularly.
- Earned a reputation as a reliable driver with an excellent driving record, maintaining safe operation of the delivery vehicle at all times.
- Facilitated inventory management at the warehouse by accurately tracking incoming shipments of propane tanks and supplies.
- Completed daily logs, timesheets, delivery tickets, vehicle inspection reports, and other required documentation in a timely manner.
- Supported colleagues during peak seasons or staff shortages by stepping in to assist with additional deliveries without compromising quality or timeliness.
- Reduced maintenance costs by conducting routine inspections on delivery vehicles and equipment, reporting any issues promptly.
- Maintained a safe work environment by adhering to all company safety procedures and regulations during propane deliveries.
- Achieved a high level of customer satisfaction with professional demeanor, friendly service, and prompt problem resolution during propane deliveries.
- Increased client retention through exceptional customer service and addressing any concerns or questions about propane usage and safety.
- Strengthened relationships with key accounts through regular follow-ups on their propane needs and proactive resolution of any issues.
- Demonstrated expertise in handling emergency situations such as gas leaks or equipment malfunctions professionally, prioritizing customer safety above all else.
- Adapted quickly to changing weather conditions or road closures while delivering propane efficiently under challenging circumstances.
- Assisted in training new hires on proper delivery procedures, safety protocols, and company policies to ensure consistent performance across the team.
- Implemented fuel-saving strategies like minimizing idling time and maintaining proper tire inflation to reduce operational costs for the company.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Completed daily pre- and post-trip vehicle inspections.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Communicated regularly with dispatcher for delivery route details and changes.
Propane Delivery Driver
Suburban Propane
Columbus, USA
10.2016 - 10.2018
- Contributed to team efficiency by collaborating with dispatchers, service technicians, and sales representatives for seamless communication.
- Ensured accurate billing for customers by carefully calculating the amount of propane delivered at each stop using calibrated meters.
- Enhanced route efficiency by utilizing GPS technology and planning optimal routes to minimize travel time between deliveries.
- Improved customer satisfaction by ensuring timely and accurate propane deliveries to residential and commercial clients.
- Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and providing constructive feedback to improve overall performance.
- Continuously updated knowledge of industry trends, regulations, and safety guidelines through attending training sessions and workshops regularly.
- Completed daily logs, timesheets, delivery tickets, vehicle inspection reports, and other required documentation in a timely manner.
- Supported colleagues during peak seasons or staff shortages by stepping in to assist with additional deliveries without compromising quality or timeliness.
- Reduced maintenance costs by conducting routine inspections on delivery vehicles and equipment, reporting any issues promptly.
- Achieved a high level of customer satisfaction with professional demeanor, friendly service, and prompt problem resolution during propane deliveries.
- Increased client retention through exceptional customer service and addressing any concerns or questions about propane usage and safety.
- Adapted quickly to changing weather conditions or road closures while delivering propane efficiently under challenging circumstances.
- Implemented fuel-saving strategies like minimizing idling time and maintaining proper tire inflation to reduce operational costs for the company.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Communicated regularly with dispatcher for delivery route details and changes.
Education
High School -
Teays Valley High School
Ashville, OH06.2001
Skills
- Diagnostics expertise
- Following safety practices
- Multitasking
- Quality Assurance
- Computer Skills
- Regulatory Compliance
- Problem-solving abilities
- Troubleshooting Techniques
- Risk Assessment
- Time management abilities
- Problem-solving aptitude
- Detail orientation
- Route optimization
- Customer service
- Equipment maintenance
- Safety compliance
- GPS navigation
- Problem solving
- Interpersonal communication
- Time management
- Team collaboration
- Attention to detail
- Inclement weather driving
- Tanker and hazmat endorsements
- Accurate record keeping
- Strong work ethic
- Dependable and reliable
- Safe driving practices
- Hazardous materials handling
- Hydrovac operation
- Waste disposal regulations
- Crane operation
Timeline
CDL Truck Driver
Porta Kleen
01.2025 - Current
Propane Service Technician
Suburban Propane
09.2024 - 01.2025
Propane Delivery Driver
Ferrellgas
10.2018 - 09.2024
Propane Delivery Driver
Suburban Propane
10.2016 - 10.2018
High School -
Teays Valley High School