Brian Blommer

Customer service professional with extensive experience at Allstate, specializing in claims processing and fraud analysis. Demonstrated success in enhancing customer relationships and optimizing data management processes. Skilled in training staff and implementing best practices to improve efficiency and accuracy in claims workflows. Strong analytical and communication skills drive effective problem-solving and customer satisfaction.

• Allstate, Lincoln, NE, 01/01/20, Present, Customer Care (Allstate Benefits-Customer Service-Sr Associate), Assist customer care representatives with helping customers, Research and follow up communication, Customer service for full service, premier and Mega policies, Agent calls, claims and policy review, Employee training and support, Data management, Excel spreadsheet management
• CLEAResult, Boulder, CO, 01/01/14, 12/31/20, Energy Advisor, Manage several hundred accounts, Extensive customer service and education and sales communication, Account and data management, Email and phone correspondence, Excel data management, Coordinating with management, energy auditors, contractors and homeowners, Payment and billing processing
• ENLASO Corporation, Boulder, CO, 01/01/11, 12/31/13, Sales Support Associate/Marketing Coordinator, Generated 150-200 leads a week for sales team, Wrote and edited press releases, public relations pieces, and other marketing materials, Worked with Marketing Manager to discuss and assign leads to appropriate sales person, Organized, assigned, and implemented marketing tasks, Participated in brainstorming sessions to improve quantity and quality of leads