Elle Pring
Burlington,NC
Summary
Customer-focused professional with significant experience in managing high-volume interactions and resolving complex issues. Skilled in fostering positive relationships, handling escalations, and delivering clear information with attention to detail. Committed to achieving performance goals and enhancing team success through effective communication, problem-solving, and organizational abilities.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist / Life Benefits Specialist
Alight Solutions
06.2004 - Current
- Manage a high volume of inbound and outbound customer interactions, providing exceptional service and resolving inquiries efficiently while maintaining high customer satisfaction.
- Assist customers through sensitive and time-sensitive situations with empathy, professionalism, and clear communication.
- Lead frontline support operations by handling escalated customer concerns, resolving challenging situations, and ensuring positive customer outcomes.
- Serve as a Subject Matter Expert (SME), providing guidance and support to team members on complex customer inquiries and benefit-related issues.
- Review and process claims and supporting documentation with a high degree of accuracy while adhering to company policies, procedures, and regulatory requirements.
- Successfully manage a large caseload in a fast-paced environment, consistently meeting productivity, performance, and quality standards.
- Demonstrate strong problem-solving abilities, attention to detail, and commitment to delivering high-quality customer service as acknowledged by peers and supervisors.
Education
Associate Degree - Business Administration
Davidson-Davie Community College
Thomasville, NC04-2018
Skills
- Claims Processing
- Customer Service Excellence
- Customer Retention
- Conflict de-escalation
- Effective Communication
- Problem Solving
- Attention to Detail
- Time Management
- Multitasking
- Process Improvement
- Team Collaboration
- Coaching Team Members
- Microsoft Office Suite
- Relationship management
- Fast-paced environments
Additional Qualifications
- Proven ability to build rapport and establish trust with customers.
- Experienced in resolving complex issues while maintaining a positive customer experience.
- Strong verbal and written communication skills.
- Adaptable team player with the ability to learn new systems and procedures quickly.
- Committed to providing friendly, professional, and solution-oriented service.
Timeline
Customer Service Specialist / Life Benefits Specialist
Alight Solutions
06.2004 - Current
Associate Degree - Business Administration
Davidson-Davie Community College