Latoya Mahoney
Little Elm
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word, Excel, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Knowledgeable benefit specialist/ financial analyst with solid background in benefits verification, ensuring accuracy and compliance in processing claims. Proven track record of identifying discrepancies and effectively resolving issues to streamline operations. Demonstrated expertise in data management and communication, fostering seamless collaboration with team members and clients.
Overview
11
11
years of professional experience
Work History
Benefits Verification Specialist
CareMetx
The Colony, TX
12.2025 - 03.2026
- Ensured accurate verification of patient benefits and insurance coverage details.
- Streamlined processes for benefit verification, enhancing overall workflow efficiency.
- Collaborated with healthcare providers to resolve verification discrepancies efficiently.
- Maintained up-to-date knowledge of insurance policies and regulatory requirements.
- Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Financial Analyst
AmerisourceBergen
Frisco, TX
09.2023 - 12.2025
- Processed patient insurance claims efficiently, ensuring compliance with regulations and reducing denial rates.
- Analyzed financial reports to identify trends and recommend improvements in billing processes.
- Implemented best practices that improved accuracy of patient financial records and reduced processing time.
- Developed standard operating procedures for handling complex billing inquiries, enhancing team efficiency.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
Healthcare Customer Service Representative
AmerisourceBergen
Frisco, Texas
11.2019 - 08.2023
- Identified discrepancies in patient benefit information and resolved them with the insurance provider
- Identified discrepancies in financial data and recommended corrective actions, ensuring compliance and accuracy in reporting
- Processed customer applications in order to facilitate enrollment into appropriate health plans
- Adhered to HIPAA regulations when handling confidential information
- Maintained accurate records of verifications, including date of service, procedure codes, and diagnosis codes, supporting efficient processing and compliance
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPAA and 401k administration
- Identified discrepancies in financial data and recommended corrective actions to resolve them
- Executed processing of customer applications for enrollment in health plans. in order to facilitate enrollment into appropriate health plans
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPAA and 401k administration
- Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support
Customer Service Representative
Emergency Services 24
Denton, TX
03.2015 - 10.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions and transactions to enhance future service quality
- Developed strong customer relationships through personalized assistance and support, fostering loyalty
- Tracked orders from initiation to delivery, ensuring timely fulfillment of customer needs
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Answered customer inquiries and provided accurate information regarding products and services
Education
Medical Certificate - Medical Assisting
Everest College
Arlington, TXGED - undefined
Wingfield High School
Jackson, MSSkills
- Claims processing
- Claims Processing
- Insurance Billing
- Eligibility Determination
- Payment Processing
- Regulatory compliance
- Data validation
- Medical terminology knowledge
- Appointment Scheduling
- Patient communication
- Stress management
Timeline
Benefits Verification Specialist
CareMetx
12.2025 - 03.2026
Financial Analyst
AmerisourceBergen
09.2023 - 12.2025
Healthcare Customer Service Representative
AmerisourceBergen
11.2019 - 08.2023
Customer Service Representative
Emergency Services 24
03.2015 - 10.2019
GED - undefined
Wingfield High School
Medical Certificate - Medical Assisting
Everest College