Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brian Borowicz

Byron Center,MI

Summary

A resourceful Operations Consultant is known for high productivity and efficient task completion. Skilled in process optimization, cost reduction strategies, and workflow management. Excel in problem-solving, communication, and strategic planning to deliver impactful operational improvements.

I am highly driven, and organized and have good time management skills which keep me structured as well as my team. My multiple years in restaurant leadership working with many different teams and departments would be beneficial to any future position.

Overview

21
21
years of professional experience

Work History

Field Operations Consultant

McDonald's
Chicago, IL
01.2023 - Current
  • Partner with franchisees to support their teams around operational excellence.
  • Conduct support and performance visits to assess the restaurant's ability to provide guests with an exceptional experience, while building upon everyday performance.
  • Support the Michigan Operators and field staff as the food safety SME.

Operations Consultant

McDonald's Corporation
Grand Rapids, MI
11.2016 - 12.2022
  • Review day to day operations and results, by utilizing data from multiple sources to follow up with team for continuous forward progress
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Work shoulder to shoulder with GM's and team on all aspects of restaurant operations to foster continuous growth
  • Contributed ideas for improving work processes
  • As the Risk Management SME I'm responsible for weekly communication and follow up on any insurance claim issues
  • Maximize the Business Pillar Team Lead I host weekly FOB web casts focused on education around consistent systems and routines, as well as communicating results for the Business Center on food cost and McDelivery

General Manager

McDonald's Corporation
Grand Rapids, MI
06.2015 - 11.2016
  • Recruited, developed and promoted six hourly managers to reach our management staff size
  • Promoted multiple Swing managers to DM positions, as well as moving DM's up the ranks
  • Raised VOICE OSAT score by 10% over previous year with relentless emphasize on hospitality training
  • Lowered FOB from 2015 by .9%, with the introduction of weekly food cost meetings and manager accountability
  • Moved up 10 places on the McOpCo scorecard through mid year 2016

General Manager

McDonald's Corporation
Wyoming, MI
05.2004 - 05.2015
  • Developed and promoted several managers to raise management size as well as transfer managers to other locations to support their teams
  • Successful implementation of RDM in 2010, resulting in effective Business results days with scorecards achieving 70% or higher in all departments
  • Supported Market by assisting with the quarterly Swing manager class for three quarters
  • Consistently conducted seed store training sessions, inviting Owner Operators and all departments within the corporation to experience the operational effectiveness of the restaurant
  • Hosted ITM store days for the training department each quarter being able to showcase the restaurant operations to up and coming managers

Education

Associate of Applied Science - Hotel/Restaurant Management

Davenport College
Grand Rapids, MI
06.1993

Skills

  • People Focused
  • Customer Driven
  • Training
  • Development
  • Effective Operational Standards
  • High Hospitality Expectations
  • Change Management

Accomplishments

  • QSC Award 2006
  • BLP class of 2010
  • Outstanding Restaurant Award 2005, 2006
  • Successfully completed Presentation Skills class (05/01/16)
  • Outstanding Restaurant Manager Award 2004, 2010, 2012, 2013
  • Outstanding Contributor Award 2018

Timeline

Field Operations Consultant

McDonald's
01.2023 - Current

Operations Consultant

McDonald's Corporation
11.2016 - 12.2022

General Manager

McDonald's Corporation
06.2015 - 11.2016

General Manager

McDonald's Corporation
05.2004 - 05.2015

Associate of Applied Science - Hotel/Restaurant Management

Davenport College

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Brian Borowicz