Brian Brennan
Gainesville,FL
Summary
Seasoned Service Manager bringing 7+ years of Food industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
7
7
years of professional experience
Work History
Service Manager
Texas Roadhouse
06.2021 - 10.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Server
Buffalo Wild Wings
03.2018 - 06.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Currently Working On - Business Management
Santa Fe College
Gainesville, FLSkills
- Culture development
- Inventory Management
- Customer Service
- New Employee Hiring
- Service Quality Management
- Relationship Building
Timeline
Service Manager
Texas Roadhouse
06.2021 - 10.2024
Server
Buffalo Wild Wings
03.2018 - 06.2021
Currently Working On - Business Management
Santa Fe College
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