Brian Brennan
Springfield
Summary
Senior Account Services Coordinator with five years of experience at Northwestern Medicine, specializing in client relationship management and team leadership. Consistently achieved quarterly growth and retention targets while managing a portfolio of over 250 accounts across a multi-state territory. Proficient in Lean Six Sigma methodologies, enhancing operational efficiency and fostering cross-functional collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Account Services Coordinator
Northwestern Medicine
Chicago
12.2020 - Current
- Five years of experience managing a portfolio of multiple high-value client accounts across a multi-state territory. Over 250 accounts in total supervision.
- Leading five direct account coordinators and additional cross-functional teams to help deliver exceptional account and patient care.
- Consistently fulfilled quarterly growth targets, and retention benchmarks.
Operations Manager
MedSpeed
Springfield
04.2019 - 12.2020
- Directed day-to-day and long-term operations for multiple healthcare-focused clients across a multi-state territory.
- Implemented process optimization strategies to maximize productivity.
Maintained compliance with regulatory requirements across operations.
Managed workflow improvements to facilitate smoother project execution. - Led and managed daily operations involving over 60 employees dedicated to client care.
Cytology Prep Technician
Memorial Medical Center
Springfield
04.2017 - 04.2019
- Prepared cytology samples for accurate microscopic examination.
- Operated laboratory equipment to process and analyze specimens.
- Maintained cleanliness and organization of the cytology lab environment.
Education
BBA - Business Administration
University of Illinois At Springfield
Springfield, IL04-2019
Skills
- Lean Six Sigma Yellow Belt
- Client relationship management
- Team leadership
- Quality assurance
- Operations oversight
- Cross-functional collaboration
Certification
- Yellow Belt Lean Six Sigma Certified.
References
References available upon request.
Timeline
Senior Account Services Coordinator
Northwestern Medicine
12.2020 - Current
Operations Manager
MedSpeed
04.2019 - 12.2020
Cytology Prep Technician
Memorial Medical Center
04.2017 - 04.2019
BBA - Business Administration
University of Illinois At Springfield