Brian Brewer
Charlotte,NC
Summary
Proactive and detail-focused IT specialist with practical experience in IAM, user access management, and security operations. Familiar with Microsoft tools like Entra ID for account setup, Purview for data governance, and Defender for handling threats. Capable of automating identity processes to make onboarding and offboarding more efficient and secure, with a focus on compliance and data protection. Ready to apply these skills and grow in supporting secure environments.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
IT Analyst
Service Pros Installation Group
Charlotte, NC
06.2025 - Current
- Led implementation of Microsoft Purview to enhance organization and protection of company data.
- Configured initial sensitivity labels and basic DLP rules for email, Teams, OneDrive, and SharePoint.
- Managed user accounts in Microsoft 365 and Entra ID, applying secure controls per least privilege guidelines.
- Developed automated processes with Power Automate and Intune to streamline access rights approvals.
- Monitored security alerts using Microsoft Security Center and Defender, addressing threats swiftly.
- Facilitated tenant-to-tenant migrations in Microsoft 365, ensuring smooth transfers with minimal disruption.
- Supported the migration of the Google Workspace domain into Microsoft 365, maintaining security throughout the transition.
Technical Support Specialist
Little Bucks
Concord, NC
08.2023 - 06.2025
- Provided first-level help desk support via phone, email, and chat for basic hardware, software, and network issues.
- Guided users through simple fixes, and explained steps clearly.
- Diagnosed and resolved common problems.
Store Manager
Sunglass Hut
Concord, NC
02.2021 - 07.2023
- Diagnosed/resolved POS system and networking issues.
- Implemented sales incentives, boosting in-store/ship-to-home sales by 12% and weekly conversion by 10%.
Store Manager
Gamestop
Mooresville, NC
12.2017 - 02.2021
- Inspected traded devices (consoles, phones, accessories) for damage; performed factory resets and data wipes.
- Achieved personal and team sales targets.
Education
Bachelor of Science - Cloud And Network Engineering
Western Governors University
Skills
- User Provisioning and De-provisioning (creating, updating, and removing accounts)
- Hands-on experience with Microsoft Entra ID (Azure AD) for account management and access controls
- Familiar with Active Directory for user and group administration
- Basic single sign-on (SSO) and multi-factor authentication (MFA) setup
- Auditing user access and supporting compliance basics
- Monitoring security alerts and basic incident response (using tools like Microsoft Defender)
- Knowledge of cybersecurity frameworks (eg, NIST principles)
- Vulnerability scanning awareness (eg, Qualys basics)
- Data protection fundamentals, including sensitivity labeling and Data Loss Prevention (DLP) in Microsoft Purview
- Strong troubleshooting and problem-solving for access-related issue
Certification
CompTIA A+
Timeline
IT Analyst
Service Pros Installation Group
06.2025 - Current
Technical Support Specialist
Little Bucks
08.2023 - 06.2025
Store Manager
Sunglass Hut
02.2021 - 07.2023
Store Manager
Gamestop
12.2017 - 02.2021
Bachelor of Science - Cloud And Network Engineering
Western Governors University