Security & Identity Lead with a focus on threat detection, triage, and incident remediation within the Microsoft 365 ecosystem. Extensive experience managing the Microsoft Defender suite to neutralize identity-based attacks, phishing, and endpoint malware. Proven track record of automating manual security tasks into rapid-response workflows and hardening organizational posture through Zero Trust principles and Microsoft Purview data governance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security & Identity Lead (IT Analyst)
Service Pros Installation Group
Charlotte, NC
06.2025 - Current
Security Architecture & Zero Trust: Engineered and deployed a Zero Trust framework using Entra ID and Conditional Access policies, transitioning the organization from legacy M365 Security Defaults to granular, risk-based authentication.
Endpoint Security & Hardening: Architected a Zero-Touch deployment model via Intune and Autopilot for 500+ Windows devices, eliminating manual "white-glove" imaging and standardizing security baselines.
Data Protection & Governance: Directed the implementation of Microsoft Purview, establishing automated data classification and Data Loss Prevention (DLP) rules across Teams, SharePoint, and OneDrive to protect company IP.
Security Operations (SecOps): Actively manage the Microsoft Defender suite to monitor, triage, and remediate identity-based threats, phishing attempts, and endpoint vulnerabilities.
Identity Lifecycle Automation: Implemented SCIM provisioning for third-party applications (Genesys Cloud), automating the user lifecycle to ensure immediate access revocation and adherence to Principle of Least Privilege.
Infrastructure Security: Orchestrated secure tenant-to-tenant and Google Workspace migrations, ensuring data integrity and security posture were maintained during complex environment consolidations.
Technical Support Specialist
Little Bucks
Concord, NC
08.2023 - 06.2025
Provided Tier 1 help desk support via phone, email, and chat for hardware, software, and network issues.
Diagnosed and resolved common technical problems while documenting solutions for the internal knowledge base.
Guided non-technical users through complex troubleshooting steps with clear, concise communication.
Store Manager
Sunglass Hut
Concord, NC
02.2021 - 07.2023
Optimized operational workflows and implemented sales incentives that drove a 12% increase in ship-to-home sales and a 10% boost in conversion.
Store Manager
GameStop
Concord, NC
12.2017 - 02.2021
Managed store operations and technical trade-in inspections (consoles, phones, accessories), including performing secure factory resets and data wipes.
Education
Bachelor of Science - Cloud and Network Engineering
Senior Cloud & Security Specialist at Alpha Data (Client - Department of Culture and TouSenior Cloud & Security Specialist at Alpha Data (Client - Department of Culture and Tou