BRIAN BROWN
Ashburn,United States
Summary
Data center professional with proven track record in managing critical infrastructure and maintaining high operational standards. Known for reliability and flexibility in adapting to evolving requirements, contributing to team success and operational excellence. Expertise in hardware maintenance, network configuration, and problem-solving.
Overview
10
10
years of professional experience
Work History
Data Center Technician II
IES Communications
06.2022 - 05.2023
- Autonomous employee who manages two sites for an assigned client
- Work alongside the NOC (Network Operations Center) to troubleshoot connectivity issues when a rack down occurs
- Diagnose and execute resolution for network and server issues
- Accepted tasks and documented status using ticketing system, time reports and email
- Set up hardware and software in optimal configurations to meet network performance requirements
- Complete hardware support and work orders involving hardware, cabling, and troubleshooting
- Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times
- Ensure all media storage devices (Hard drives, thumb drives, CD/DVD's, etc.) are properly logged, secured and documented to ensure compliance with retention practices after they are swapped out and destroyed
- Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing
- Coordinate equipment/material receiving, shipping and RMA processing support
- Identify and report problem devices and replaced defective parts; perform decommissions of servers/switches at end of life cycle
- Dressed and labeled cables for easy identification and traceability
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures
- Recorded received products into database using asset tags information, product manufacturer, model and serial number
- Investigated and corrected problems with printers, copiers and other peripheral devices
Data Center Technician
Amazon Web Services
09.2021 - 02.2022
- Identified and reported problem devices and replaced defective parts.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Dressed and labeled cables for easy identification and traceability.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
Driver
Uber/Lyft
05.2015 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Certified Sales Consultant
VA Tire and Auto
09.2013 - 05.2015
- Handle a high volume of phone/internet communication via e-mails and live chats with clients
- Provide education to clients on their vehicle needs/options for repairs, tires, and additional services
- Developed groundbreaking call center equipped with multi-monitor workstations and tele-com system
- Provided coverage option information to assist clients in protecting assets
- Exceeded corporate quotas for monthly sales
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Trained new staff members on the logistical components of outbound and inbound sales calls
- Utilized targeted email campaigns and cold calling to increase revenue
Education
B.A. - Business Management
University of Pittsburgh
Bachelor of Science - Cybersecurity And Information Assurance
WGU
12.2024
Skills
- Install Software
- Quality Assurance Testing
- Fiber Testing
- Server Configuration
- Network Topology
- Computer Hardware Troubleshooting
- Software and Hardware Evaluations
- Structured Cabling
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Hardware diagnostics
- IT/Network support
- Backup and recovery
- Disaster recovery
- Server management
- Hardware and software repair
- Component installation
- Network configuration
- Data backup
- Helpdesk administration
Timeline
Data Center Technician II
IES Communications
06.2022 - 05.2023
Data Center Technician
Amazon Web Services
09.2021 - 02.2022
Driver
Uber/Lyft
05.2015 - 08.2021
Certified Sales Consultant
VA Tire and Auto
09.2013 - 05.2015
Bachelor of Science - Cybersecurity And Information Assurance
WGU
B.A. - Business Management
University of Pittsburgh
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