Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

Phillip Dec

San Leandro

Summary

Dynamic Data Center Technician with a proven track record at People2.0, excelling in network troubleshooting and effective communication. Successfully implemented cabling upgrades and system migrations, enhancing operational efficiency. Adept at deploying operating systems and fostering team collaboration, ensuring optimal performance in high-pressure environments. Passionate about delivering exceptional service and solutions.

Overview

8
8
years of professional experience

Work History

Data Center Technician

People2.0
Santa Clara
01.2025 - Current
  • Monitored data center environment to ensure optimal performance and reliability of equipment.
  • Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
  • Tested connectivity between various devices located within the data center using network diagnostic tools.
  • Deployed operating systems onto physical or virtual machines using automated deployment tools like Microsoft SCCM.
  • Installed new servers, switches and other equipment in the data center following best practices.
  • Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.

Barista

Peet's Coffee and Tea
San Leandro
05.2021 - Current
  • Collaborated with team members to provide efficient service during peak hours.
  • Implemented efficient work flow practices to reduce customer wait times.
  • Cultivated loyal customer base through personalized service and product knowledge.
  • Fostered positive and inclusive work environment, promoting team cooperation.

Crew Member

Chipotle Mexican Grill
San Leandro
05.2018 - 12.2024
  • Trained new crew members, providing guidance on company policies and procedures.
  • Operated kitchen equipment in line with safety standards.
  • Used slow periods to stock supplies and prepare ingredients.
  • Provided excellent customer service by addressing inquiries and resolving complaints promptly.

Cable Technician

Anistar Staffing
Santa Clara
04.2017 - 04.2018
  • Installed Fiber Optic and CAT-6 cables.
  • Tested Cables with Fluke and VFL.
  • Collaborated with team members to complete installations and repairs within scheduled timeframes.

Service Desk Technician

PaloAltoStaffing
Sunnyvale
01.2017 - 03.2017
  • Maintained detailed documentation of customer interactions and resolutions in ticketing system.
  • Escalated complex issues to higher-level support teams for resolution.
  • Managed ticketing system efficiently, ensuring timely resolution of IT problems.

Education

Bachelor's degree - Software Development

Bellevue University
Nebraska
09.2024

Vocational - IT Certifications

The Stride Center
Oakland, CA

Skills

  • Java
  • Python
  • MySQL
  • Effective communication
  • Time management
  • Sales and promotions
  • Customer service
  • Troubleshooting network issues
  • Issue and resolution tracking
  • Data center management
  • Operating systems deployment
  • Network troubleshooting
  • Technical documentation
  • Team collaboration
  • Problem solving
  • Hardware diagnostics
  • Network support
  • Server configuration
  • Structured cabling
  • Computer hardware troubleshooting
  • Install software
  • System upgrades

Languages

Spanish
Professional
Khmer
Limited

References

References available upon request.

Timeline

Data Center Technician

People2.0
01.2025 - Current

Barista

Peet's Coffee and Tea
05.2021 - Current

Crew Member

Chipotle Mexican Grill
05.2018 - 12.2024

Cable Technician

Anistar Staffing
04.2017 - 04.2018

Service Desk Technician

PaloAltoStaffing
01.2017 - 03.2017

Bachelor's degree - Software Development

Bellevue University

Vocational - IT Certifications

The Stride Center

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