Critical thinking
Nicholas DeLaSerda
Data Center Technician
New Albany,OH
Summary
Data Center Technician with 6 years of experience in the IT industry. Passionate about coding and excel at project leadership. Seeking a new role to further my technical expertise and contribute to innovative solutions in Software Engineering
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Data Center Technician
Google
6 2023 - Current
- Deployed, diagnosed, and repaired servers to support ML and AI learning
- Contributed to the deployment and testing of New Product Introduction platforms, providing feedback and resolutions to the deployment process
- Developed automation scripts and CLI tools for fellow technicians to use using Python
- Assisted in the development of scalable network architecture to support growing data demands
Corporate Operations Engineer
Google
02.2021 - 06.2023
- Provided IT support for entire company worldwide; over 100k+ users, tracking request via Ticket systems, chat queues, and phone queues
- Contributed to developing, unit testing, and maintaining several internal health-monitoring service and APIs with Python, SQL, and Java
- Used internal version-control system to push code changes to production environment
- Managed bug queue of various customer issues and feature request for internal tech-facing chat bot
District Service Technician
Tiffin City Schools
07.2018 - 12.2020
- Serviced IT help desk tickets for a district of 400+ employees and 2000+ students
- Extensive troubleshooting in a predominantly Apple based environment including iMacs, MacBooks, and Mac Minis running macOS 10.8 Mountain Lion to 10.14 Mojave, as well as iPads, Chromebooks and Windows 8.1 and 10 machines
- Automated different Windows Server tasks using Python, PowerShell, and simple Batch scripts
Education
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZ 07.2023 - Current
Associate of Applied Science - Systems And Networking Support
Terra State Community College
Fremont, OH 01.2016 - 05.2018
Skills
Troubleshooting
Technical Analysis
Data Structures/Algorithms
Python
Java
Software Documentation
Software
Flexibility
Active Listening
Teamwork
Timeline
Bachelor of Science - Software Engineering
Arizona State University
07.2023 - Current
Corporate Operations Engineer
Google
02.2021 - 06.2023
District Service Technician
Tiffin City Schools
07.2018 - 12.2020
Associate of Applied Science - Systems And Networking Support
Terra State Community College
01.2016 - 05.2018
Data Center Technician
Google
6 2023 - Current
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