Mostafa Shaker
Euless,TX
Summary
Results-driven IT Support Specialist with expertise in technical troubleshooting and system administration. Specializes in software installation and remote support, enhancing system performance and user satisfaction. Experienced in developing training programs that improve team effectiveness. Focused on leveraging technical skills to contribute to team success and elevate IT support functions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Data Center Technician
Tata consultancy
Minneapolis, Minnesota
01.2026 - Current
- Monitor and maintain critical data centre infrastructure, including low-voltage systems, ensuring high availability and minimal downtime.
- Perform routine inspections, preventive maintenance, health checks, and rack commissioning/decommissioning activities.
- Install, terminate, test, certify, and troubleshoot copper and fibre-optic cabling, including fibre splicing and OTDR testing.
- Manage structured cabling, cable routing, labelling, and documentation in compliance with TIA/EIA and data centre standards.
- Operate and maintain security systems, including access control, CCTV, intrusion detection, and visitor management systems.
- Support network infrastructure installation, rack-and-stack activities, patch panel connectivity, cable tracing, and verification of routers and switches.
- Monitor BMS, DCIM, and environmental monitoring systems, responding to critical alarms related to temperature, humidity, power, and connectivity.
- Maintain accurate infrastructure documentation and asset inventories, coordinate security audits, escalate incidents, and support performance reporting and trend analysis.
It support
Ovation workplace services / NIKE
Hutchins, Texas
10.2025 - 12.2025
Data Center Technician
Akkodis/synfratech
10.2025 - 11.2025
- Collaborated with cross-functional teams to develop and enforce data center best practices and protocols, enhancing operational consistency.
- Conducted regular equipment maintenance, enhancing lifespan and operational efficiency of hardware.
- Installed and managed structured cabling infrastructure.
- Installed and organized shelves, power strips, rails, servers, switches, and other equipment, optimizing space and accessibility.
- Identified and reported problem devices and replaced defective parts.
- Organized and labeled cables in the data center to ensure easy identification and efficient traceability during maintenance.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Logged device locations and cable connections into the database to maintain accurate inventory records.
IT Support Specialist
TEKsystems
01.2024 - 03.2024
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Provide expert technical support for hardware and software issues, ensuring swift resolution and minimal downtime.
- Developed and delivered training sessions to customers on effective product usage.
- Collaborated with technical staff to establish goals for system improvements and upgrades.
- Implement effective troubleshooting strategies, optimizing response times and user satisfaction.
- Assisted in system documentation and knowledge base creation to streamline support processes.
- Lead training sessions for staff on IT systems and best practices, improving team efficiency.
- Facilitate software installation and upgrades, enhancing system performance and user experience.
- Handled onboarding/offboarding processes, including device provisioning and account setup.
IT Technical Support
MB2 Dental USA
08.2021 - 12.2023
- Provide IT field and help desk support, ensuring efficient resolution of technical issues.
- Monitored IT help desk ticketing system, prioritizing requests based on urgency and impact.
- Conducted diagnostics and troubleshooting for hardware and software, improving system performance.
- Installed security measures, such as antivirus software, to protect organizational data.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Installed and configured software applications, optimizing system performance for end-users.
- Manage user accounts, permissions, and device policies.
- Created technical documentation for IT processes, enhancing knowledge sharing.
- Conducted comprehensive training sessions on IT tools, enhancing team capabilities and user satisfaction.
- Managed system upgrades and maintenance, ensuring minimal downtime and efficient operations.
Operation and Customer Service Manager
Prospect Airport Services
10.2018 - 07.2021
- Oversaw daily terminal operations to ensure safe, efficient, and customer-focused service for both employees and passengers.
- Led recruitment, selection, and onboarding processes to build a high-performing, service-oriented team.
- Developed and delivered targeted training programs to address skill gaps and improve service delivery.
- Conducted performance evaluations and provided actionable feedback to enhance team productivity and morale.
- Ensured full compliance with federal, state, and local regulations and industry standards.
- Generated daily reports for senior leadership, detailing key performance indicators and operational insights to inform decision-making.
- Resolved passenger concerns and service disruptions swiftly, reinforcing a positive brand reputation and customer loyalty.
- Facilitated team briefings and shift handovers to ensure continuity and alignment across all operational areas.
- Trained and on-boarded new employees, fostering a culture of safety, accountability, and operational excellence.
- Championed diversity and inclusion initiatives, promoting a respectful and collaborative work environment.
Data Entry Specialist
CitiBank
07.2016 - 09.2018
- Managed data entry tasks, ensuring accuracy and timeliness for critical banking operations.
- Conducted quality checks to maintain high data integrity standards across multiple databases.
- Collaborated with cross-functional teams to streamline data processing workflows and resolve data discrepancies for accurate reporting.
- Assisted in the implementation of new data management software, enhancing efficiency.
- Provided support to team members, promoting best practices in data handling.
Sales Associate
Diamonds International
03.2015 - 06.2016
- Delivered exceptional customer service by assisting clients in selecting high-quality jewelry.
- Conducted cashier duties, including processing payments and issuing receipts efficiently.
- Managed inventory effectively, ensuring accurate tracking and organization of merchandise.
- Conducted thorough product knowledge training for new team members, enhancing overall sales performance.
- Collaborated with team members to meet and exceed sales targets, contributing to store success.
Education
Associate in Arts (A.A.) - Art
Tarrant County College
Hurst, Texasit Certified -
computerminds
euless, txSkills
- Data center operations
- IT support
- Network troubleshooting
- Computer hardware troubleshooting
- Hardware diagnostics
- Troubleshooting
- Maintenance and repairs
- Asset management
- Analytical Thinking
- Decision Making
- Written and verbal communication
- Ability to Work Under Pressure
Certification
- Comptia security +
- CCNA Cisco Certified network Tech
- Microsoft Fundmental Security
- Microsoft Azure Fundamental
- Microsoft 365
- CompTIA SEC+
- Cisco Certified Networking
- Microsoft 365 Fundamentals
- Microsoft Certified Security, Compliance and Identity Fundamentals
LANGUAGES
- Arabic
- English
Timeline
Data Center Technician
Tata consultancy
01.2026 - Current
It support
Ovation workplace services / NIKE
10.2025 - 12.2025
Data Center Technician
Akkodis/synfratech
10.2025 - 11.2025
IT Support Specialist
TEKsystems
01.2024 - 03.2024
IT Technical Support
MB2 Dental USA
08.2021 - 12.2023
Operation and Customer Service Manager
Prospect Airport Services
10.2018 - 07.2021
Data Entry Specialist
CitiBank
07.2016 - 09.2018
Sales Associate
Diamonds International
03.2015 - 06.2016
Associate in Arts (A.A.) - Art
Tarrant County College
it Certified -
computerminds