BRIAN BRUCE
Washington,USA
Summary
Dynamic Senior Instructor Analyst/Engineer with GE Healthcare, proficient in elevating customer support through innovative training programs. Delivered 20% productivity increase by implementing effective troubleshooting techniques. Expertise in SQL scripting, PAC's workflow, and team leadership, with a demonstrated history of delivering impactful presentations and cultivating robust vendor and customer relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Instructor Analyst
GE Healthcare
Norman, OK
05.2023 - 12.2024
- Designed and facilitated training for service personnel and customers on software installation, configuration, and troubleshooting.
- Increased classroom productivity by 20% through effective troubleshooting implementation.
- Maintained composure during student interactions to foster individual growth.
- Engaged students with lectures and discussions to enhance classroom inclusivity.
Senior Technical Support Engineer
GE Healthcare
Norman, OK
01.2010 - 05.2023
- Reduced onboarding time by 2 weeks, saving $3,600 per employee.
- Increased quality of customer support. By 19%, with approval ratings of 9.9 out of 10 for customer satisfaction for 12 years.
- Improved productivity by 30% by creating an FAQ for other engineers to use to aid in troubleshooting customer issues and product issues.
- Wrote SQL scripts and PowerShell scripts to increase customer satisfaction. By improving the amount of time it takes to fix issues,
- Troubleshooting DICOM transfer issues and networking transfer issues.
Storage Integrator Engineering Development
GE Healthcare
Norman, OK
06.2001 - 01.2010
- Lead a team of engineers in developing the use of SAN, NAS, and other computer storage devices. This team contributed to over $1,000,000 of revenge.
- Created installation procedures, along with training engineers and salespeople; over 300 people were trained worldwide.
- Responsible for working with vendors to qualify their equipment with our software. The vendors included EMC/DELL, Hitachi, and IBM, to name a few.
Education
Bachelor of Science - Electronic Engineering Technology
Oklahoma State University
Skills
- MS Office Suite
- Technical troubleshooting
- Customer support and relations
- SQL scripting and database management
- Project management
- Team leadership
- Presentation delivery
- Technical documentation
- Vendor management
- Time management
- Technology integration
- Microsoft SQL Server
- Microsoft Visio
- System administration
- Workstation support
- Red Hat operating systems
- Team collaboration
- Conflict resolution
- Networking solutions
- Router and SAN/NAS integration
- DICOM standards knowledge
- SQL scripting
- Technical training
- System troubleshooting
- Software installation
- Customer support
- Performance improvement
- Documentation creation
- Vendor collaboration
- Process optimization
- Problem solving
- Dependable and responsible
- Customer relations
- Calm under pressure
- Team management
Certification
- AWS Cloud Training & Certification, 09/01/22
- Six Sigma Green Belt
- Microsoft MCSE
Affiliations
- Avid motorcyclist
- Teach a Divorce Care class at the Church.
- Run video presentations for church services.
References
References available upon request.
Timeline
Senior Instructor Analyst
GE Healthcare
05.2023 - 12.2024
Senior Technical Support Engineer
GE Healthcare
01.2010 - 05.2023
Storage Integrator Engineering Development
GE Healthcare
06.2001 - 01.2010
Bachelor of Science - Electronic Engineering Technology
Oklahoma State University
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