Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brian Burge Jr

Greenfield,MA

Summary

With a diverse background and strong customer service skills, I am eager to contribute to your business and help achieve its goals. As a dedicated worker, I thrive in diverse and challenging environments, handling conflicts with ease. My ability to establish rapport with customers allows for identifying the root causes of their problems and efficiently resolving issues. Let me bring my expertise to elevate the business and deliver exceptional customer experiences.

Overview

12
12
years of professional experience

Work History

Mechanic

Ford of Greenfield
02.2024 - 08.2024
  • Oil changes, alignments, tire rotations, and brake repairs
  • Recall, warranty, and small repairs

Parts Sales / Service Writer

United Ag & Turf
06.2023 - 02.2024
  • Receiving, Shipping, and Sales of agricultural parts
  • Receiving equipment for repair
  • Writing work orders for technicians work
  • Scheduling the pick up & delivery of equipment for customers
  • Quoting work for customer repairs and receiving payment for repairs

Show Thru Associate / Service Technician

Camping World
07.2022 - 06.2023
  • Demonstrate the functions and features of RVs to customers to make sure they understood the proper ways to maintain and operate their new purchase
  • Assist with service repairs

Alarm Technician

Williams College
03.2021 - 07.2022

Maintained and repaired Fire Alarm and Access systems along with conducting P.M. procedures

Alarm Technician

Integrated Security Group
03.2018 - 03.2021
  • Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
  • Tested and repaired faulty systems and explained to customers proper ways to use system features.
  • Improved customer satisfaction through timely and accurate installation of alarm systems.
  • Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
  • Reduced false alarms by conducting thorough inspection and maintenance procedures.
  • Established long-term relationships with clients, providing ongoing support for their security needs and earning repeat business opportunities.
  • Elevated company''s professional image by maintaining clean worksites and adhering to uniform guidelines during service visits.

Fire Sprinkler Inspector

Johnson Controls
08.2012 - 07.2018
  • Improved fire safety by conducting thorough inspections of fire sprinkler systems in commercial and residential buildings.
  • Enhanced system reliability by identifying and addressing potential issues with fire sprinkler components during routine maintenance checks.
  • Enabled effective communication between clients and internal teams through the use of clear language when documenting inspection findings or discussing repair options.
  • Ensured compliance with local and national codes by staying up-to-date on industry standards, guidelines, and regulations.
  • Streamlined workflow efficiency by maintaining accurate records of inspections using specialized software tools.
  • Exhibited strong problem-solving skills by troubleshooting complex issues encountered during inspections or repairs, developing effective solutions to address the root causes.
  • Developed strong working relationships with property managers, building owners, and other stakeholders to facilitate smooth inspection processes.
  • Increased customer satisfaction by providing detailed reports on inspection findings and recommendations for corrective actions.

Education

Diploma - General Studies

Middletown High School
01.1995

Skills

  • Money handling
  • Customer service
  • Conflict resolution
  • Leadership
  • Industrial services
  • Computer skills
  • Maintenance and repairs
  • Hand and power tools
  • Preventive Maintenance
  • Documentation And Reporting
  • Safety Management
  • Technical aptitude

Affiliations

  • Republican Masonic Lodge
  • Massachusetts Grand Lodge of Masons
  • Volunteer Hose Company Inc. Of Middletown, DE

Timeline

Mechanic

Ford of Greenfield
02.2024 - 08.2024

Parts Sales / Service Writer

United Ag & Turf
06.2023 - 02.2024

Show Thru Associate / Service Technician

Camping World
07.2022 - 06.2023

Alarm Technician

Williams College
03.2021 - 07.2022

Alarm Technician

Integrated Security Group
03.2018 - 03.2021

Fire Sprinkler Inspector

Johnson Controls
08.2012 - 07.2018

Diploma - General Studies

Middletown High School
Brian Burge Jr