
FAA-certificated Aircraft Dispatcher and Private Pilot pursuing a B.S. in Aviation Management at San Jose State University. Experience supporting corporate and general aviation operations, autonomous drone demonstrations, and fast-paced customer-service teams. Background includes aircraft ground handling, flight-planning fundamentals, leadership, safety, and operational coordination.
• Support corporate and general aviation operations while coordinating with pilots, flight crews, passengers, customer service, maintenance, and ground teams.
• Monitor tower communications and inbound aircraft activity; marshal aircraft, coordinate parking, and provide follow me vehicle escorts.
• Fuel aircraft, perform fuel-quality checks, complete required documentation, and operate fuel trucks, tugs, GPUs, and other ground-support equipment.
• Assist crews and passengers with baggage, transportation, catering, and changing service requests while maintaining ramp safety, security, and FOD awareness.
• Represented Wing autonomous drone-delivery operations at Google campuses and community events through live demonstrations and presentations.
• Explained autonomous aircraft operations, safety procedures, and service capabilities while answering technical questions and engaging participants.
• Maintained safe delivery and demonstration zones and supported equipment accountability, setup, breakdown, and consumer feedback collection.
• Prepared and cooked food while maintaining quality, sanitation, and food-safety standards in a fast-paced operation.
• Coordinated employee assignments, supported shift workflow, monitored inventory, and arranged replenishment of supplies.
• Completed closing procedures, balanced registers, operated and troubleshot POS systems, secured the work area, and delivered professional customer service.