Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Generic

Juan Isidro Prenza

Palm Bay,Florida

Summary

Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety. Goal-driven and skilled individual offering 6 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing and above-wing airline services.

Overview

8
8
years of professional experience

Work History

Line Service Technician

Sheltair Aviation
01.2022 - Current
  • Enhanced aircraft safety by conducting thorough pre-flight inspections and identifying potential issues.
  • Streamlined refueling processes for increased efficiency and reduced downtime between flights.
  • Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
  • Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
  • Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
  • Collaborated with maintenance teams to address aircraft repairs promptly, minimizing delays in flight schedules.
  • Conducted routine checks on ground support equipment, guaranteeing optimal performance during critical operations.
  • Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.

Flight Attendant

Envoy Air Inc. And Jetblue Airways
06.2022 - 07.2023
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Ramp Agent

Menzies Aviation
03.2021 - 01.2022
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.

Aircraft Fueler

Prime Flight Aviation
01.2018 - 03.2021
  • Improved aircraft fueling efficiency by strictly adhering to safety protocols and guidelines.
  • Maximized on-time departures by promptly and accurately fueling planes according to flight schedules.
  • Enhanced team collaboration through effective communication during refueling operations.
  • Reduced fuel waste by closely monitoring fuel levels and consistently maintaining proper flow rates.
  • Provided superior customer service to pilots, crew members, and airport personnel during the refueling process.
  • Maintained accurate records of all fuel transactions to ensure proper billing and inventory management.

Food Customer Service

Burger King
01.2016 - 01.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication for effective problem-solving, ensuring timely resolution of customer concerns.
  • Increased client retention by providing personalized service tailored to individual needs.
  • Developed rapport with customers through active listening and empathetic understanding of their situations.
  • Contributed to team success by consistently meeting and exceeding performance metrics.
  • Improved customer experience with thorough product knowledge and efficient issue resolution.

Education

Aviation Management

Florida Institute of Technology
Melbourne, FL
05.2022

Aviation Management

Bridgewater State University
Bridgewater, MA
05.2021

High School Diploma -

KIPP Academy Lynn Collegiate
Lynn, MA
08.2020

Skills

  • Hazardous Material Handling
  • Equipment Inspection
  • Quality assurance procedures
  • Aircraft fueling
  • Passenger Assistance
  • First Aid
  • Flight safety
  • Customer Service
  • Emergency Response Coordination
  • Complaint Handling
  • Call Management
  • CRM Software

Extracurricular Activities

 2018-2019, Lynn Police Academy, CPR certified 

 2019-2020, Translator at Lynn Community Health Center, Translated English and Spanish

 2017-2020, Teacher Assistant, Assisted with Algebra, Spanish, and Art classes

Languages

Spanish
Native or Bilingual

Timeline

Flight Attendant

Envoy Air Inc. And Jetblue Airways
06.2022 - 07.2023

Line Service Technician

Sheltair Aviation
01.2022 - Current

Ramp Agent

Menzies Aviation
03.2021 - 01.2022

Aircraft Fueler

Prime Flight Aviation
01.2018 - 03.2021

Food Customer Service

Burger King
01.2016 - 01.2018

Aviation Management

Florida Institute of Technology

Aviation Management

Bridgewater State University

High School Diploma -

KIPP Academy Lynn Collegiate

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Juan Isidro Prenza