Michael Pape
Lake Zurich,IL
Summary
Proven Line Service Technician with a track record of enhancing operational efficiency at Hawthorne Global Aviation. Skilled in aircraft fueling and ramp safety awareness, coupled with exceptional problem-solving abilities and teamwork. Achieved significant reductions in aircraft turnaround time, contributing to an increase in customer satisfaction. Demonstrates professionalism and a commitment to continuous improvement in aviation safety and service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Line Service Technician
Hawthorne Global Aviation
07.2022 - Current
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Handled hazardous materials according to regulations, protecting personnel and the environment from potential harm.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Streamlined refueling processes for increased efficiency and reduced downtime between flights.
- Collaborated with maintenance teams to address aircraft repairs promptly, minimizing delays in flight schedules.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
- Performed de-icing services during winter months, ensuring safe takeoffs and landings for aircraft in challenging weather conditions.
- Conducted routine checks on ground support equipment, guaranteeing optimal performance during critical operations.
- Enhanced aircraft safety by conducting thorough pre-flight inspections and identifying potential issues.
- Addressed passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
- Coordinated with various departments to ensure seamless communication regarding flight schedules and service requirements.
- Contributed to an increase in repeat customers by providing personalized attention and addressing their unique needs promptly.
- Inspected all products for quality and optimum performance.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Maintained accurate documentation of performed work and completed tasks.
Forklift Operator
GS Floor Designs
10.2020 - 06.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Baggage Handler
American Airlines
05.1987 - 10.2020
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Observed safety and privacy procedures in handling passengers' property.
- Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
- Performed physical Luggage checks, verifying accuracy before loading onto flights.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Transferred luggage from aircraft to collection areas safely using baggage tug with baggage carts.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Adhered to company policies regarding the handling of oversized or special-needs luggage items for customers'' convenience and satisfaction.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Stocked aircraft cabins with necessary equipment and supplies.
- Efficiently sorted incoming bags according to destination tags for quick distribution onto connecting flights.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Ensured proper storage of luggage in aircraft holds, preventing damage during transport.
- Contributed to a positive work environment through teamwork, respect, and open communication among staff members.
- Participated in ongoing training programs to stay current on industry best practices and safety regulations.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Strapped items down over protective padding to secure throughout transportation.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Education
Some College (No Degree) - General Studies
William Rainey Harper College
Palatine, ILHigh School Diploma -
Buffalo Grove High School
Buffalo Grove, IL06.1984
Skills
- Aircraft Marshalling
- Aircraft fueling
- Flight Line Operations
- Fuel Quality Control
- Ground Support Equipment Operation
- Baggage handling
- Quality assurance procedures
- Hazardous Material Handling
- De-icing Procedures
- Tow bar and Tug Operation
- Refueling Truck Operation
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Team Collaboration
- Effective Communication
- Decision-Making
- Team building
- Professional
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsPaid sick leave401k matchPaid time offFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Line Service Technician
Hawthorne Global Aviation
07.2022 - Current
Forklift Operator
GS Floor Designs
10.2020 - 06.2022
Baggage Handler
American Airlines
05.1987 - 10.2020
Some College (No Degree) - General Studies
William Rainey Harper College
High School Diploma -
Buffalo Grove High School
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