Cheryl Brankin
Lake Zurich,Il
Summary
Organized and professional individual with over 25 years of experience in client facing roles, seeking a position as a Membership Clerk where I can leverage my strong communication skills, attention to detail, and dedication to customer satisfaction. Known for reliability, adaptability, and keeping things organized to support smooth daily operations. Strong work ethic, exceptional interpersonal skills, and a passion for helping others in a professional, welcoming environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Esthetician/ Lead Therapist
The Langham Hotels and Resorts, Chuan Spa
05.2013 - Current
- Developed and implemented advanced facial protocols.
- Upheld Forbes Five Star Standards in client care and treatments.
- Educated and trained staff on proper luxury hospitality customer service.
- Educated clients on skin care procedures and products.
- Recognized for constantly exceeding retail sales goals.
- Fostered friendly, warm, and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
Licensed Esthetician/Hyatt Esthetic Trainer
NoMI Spa in the Park Hyatt
05.2011 - 07.2015
- Led new hire training in esthetic treatments & product education.
- Assisted management in proper delegation of workloads.
- Collaborated on spa development of treatment protocols.
- Performed variety of customized facials and waxing treatments.
Licensed Esthetician
J.W Marriott
11.2010 - 08.2011
- Provided variety of facials with personalized care.
- Trained spa staff in customer care and product education.
- Supported consistent protocol delivery and high service standards.
Licensed Esthetician
Kiva Day Spa
10.1999 - 12.2010
- Performed wide range facials and waxing treatments.
- Motivated and educated the esthetic team to improve sales.
Education
License in Esthetics -
Pivot Point Beauty School
Chicago, ILHigh School Diploma -
Notre Dame High School
Chicago, ILSkills
- Customer Service Excellence
- Product Knowledge & Upselling
- Conflict Resolution
- Strong Verbal & Written Communication
- Team Training & Protocol Development
- Client Charting & Organization
- High Retail Sales Performance
- Front Desk & Reception Support
Certification
- Wellness for Cancer Certificate
- Certificate in Hydra Facial Therapy
- Certificate in DermaPlaning
- Thrive Integrative Medical Spa Advanced Esthetics Course
- Completed numerous professional seminars in retailing, marketing and product knowledge
Timeline
Licensed Esthetician/ Lead Therapist
The Langham Hotels and Resorts, Chuan Spa
05.2013 - Current
Licensed Esthetician/Hyatt Esthetic Trainer
NoMI Spa in the Park Hyatt
05.2011 - 07.2015
Licensed Esthetician
J.W Marriott
11.2010 - 08.2011
Licensed Esthetician
Kiva Day Spa
10.1999 - 12.2010
License in Esthetics -
Pivot Point Beauty School
High School Diploma -
Notre Dame High School
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