Velma Serrato
Riverbank,CA
Summary
Experienced Licensed Esthetician with a decade of expertise in advanced facial treatments and skincare services. Strong ability to foster client relationships and create supportive environments. Recognized for delivering exceptional results through high-quality treatments and comprehensive knowledge of skin physiology and products.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
Lead Licensed Esthetician
Aesthetic Lab
Modesto, California
12.2022 - Current
- Trained new estheticians on techniques, protocols, and product knowledge.
- Performed advanced skin care treatments, including chemical peels, dermaplaning, Glo2Facials, microchanneling, and hydra facials.
- Assisted with interviewing new estheticians for the spa team, as needed.
- Built positive client relationships and guided clients through treatments.
- Attended educational seminars and workshops related to esthetics industry trends.
- Supported profitability by upselling products and services and processing sales.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Monitored daily bookings and made adjustments as needed according to demand.
- Managed inventory of spa products including ordering supplies when necessary.
- Analyzed feedback from clients regarding their experience in order to identify areas for improvement in terms of service delivery or customer relations.
- Developed facial protocols, brochures, and other promotional items for the spa's services.
- Provided clients with comprehensive skin care consultations to assess individual needs and develop treatment plans.
- Maintained detailed records of customer visits in order to track progress over time.
- Conducted follow-up calls to ensure client satisfaction after service was rendered.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Licensed Esthetician
The Spa Magnolia
Modesto, CA
05.2022 - 07.2023
- Provided outstanding customer service and skincare treatments, enhancing client satisfaction.
- Expertly specialized in European facials, hydrafacial, peels, and hair removal methods.
- Ensured strict adherence to sanitation and sterilization protocols mandated by law and spa policies.
- Increased revenue by promoting skincare products based on individual client needs.
- Advised clients on effective home care regimens for achieving desired skin results.
- Fostered strong client relationships while guiding them through various treatment options.
- Created tailored facial treatments to meet specific requirements of each client.
Licensed Esthetician
Preston Wynne
Saratoga, CA
08.2015 - 03.2020
- Provided excellent customer service and skincare treatments to clients.
- Educated clients on skin care procedures and products.
- Continued education provided by skincare lines carried at the spa.
- Specialized in European facials, hydrafacials, nanopen, and hair removal.
- Maintained rigorous standards of sanitation and sterilization, as directed by law and the spa's policies and procedures.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Built positive client relationships, and guided clients through treatments.
- Recommended home care regimen for desired results.
Education
LVN Program - Allied Health
Merced College
Merced, CA01-2025
Associate of Arts - Liberal Arts- Social & Behavioral Science
San Jose City College
05.2017
Associate of Arts - Liberal Arts- Scientific Inquiry & Quantitative
San Jose City College
05.2017
Esthetics Program
San Jose City College
San Jose, California, CA05-2015
Skills
- Advanced facial specialist
- Customer service excellence
- Motivated self-starter
- Sales proficiency
- Treatment planning
- Training and mentorship
Certification
Licensed Esthetician
State of California — 2015
State of California — 2015
Timeline
Lead Licensed Esthetician
Aesthetic Lab
12.2022 - Current
Licensed Esthetician
The Spa Magnolia
05.2022 - 07.2023
Licensed Esthetician
Preston Wynne
08.2015 - 03.2020
LVN Program - Allied Health
Merced College
Associate of Arts - Liberal Arts- Social & Behavioral Science
San Jose City College
Associate of Arts - Liberal Arts- Scientific Inquiry & Quantitative
San Jose City College
Esthetics Program
San Jose City College