Frances Webb
Austin,TX
Summary
Accomplished Lead Licensed Esthetician at Glow Laser and Beauty, adept in skin rejuvenation and customer service, significantly enhanced client satisfaction through innovative treatment plans and referral programs. Excelled in maintaining compliance and sanitation, demonstrating exceptional team leadership and problem-solving skills. Proven track record in boosting retail sales and client retention, underpinned by a commitment to continuous education and trend awareness. Licensed Esthetician and Skin Care Consultant with more than 5 years of professional training.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Licensed Esthetician
Glow Laser and Beauty
09.2023 - Current
- Streamlined appointment scheduling for increased efficiency and client convenience.
- Stayed current on industry trends by attending relevant seminars, workshops, and trade shows regularly.
- Ensured compliance with all state licensing requirements as well as salon policies and procedures at all times during operations.
- Maintained a clean, safe, and organized treatment room to ensure optimal client experience.
- Evaluated treatment effectiveness through follow-up consultations, adjusting plans as necessary to meet client needs.
- Conducted thorough skin analyses to determine appropriate treatments and home care regimens for clients.
- Developed a loyal clientele through exceptional customer service and targeted marketing initiatives.
- Assisted in inventory management by tracking product usage, placing orders, and maintaining stock levels.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Provided specialized services such as chemical peels, microdermabrasion, and dermaplaning for enhanced treatment options.
- .Demonstrated expertise in various skincare lines while recommending suitable products based on individual client needs.
- Established partnerships with local businesses to promote cross-promotion opportunities and increase brand visibility within the community.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided clients with knowledge of all cosmetic services being provided.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Discussed procedures and treatment options with clients.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Educated guests on current promotions, events and services within store or salon.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
Licensed Esthetician
Self
06.2019 - 07.2023
- Informed guests of appropriate products available to increase retail sales
- Performed body treatments, including waxing, body wrap application
- Performed special anti-oxidant, acne and microdermabrasion facial services
- Analyzed skin condition and made appropriate product recommendations
- Carried out administrative tasks, including product inventory checks, charting and consultations
- Performed consultations for patients before scheduling treatments
- Stocked treatment rooms with proper supplies
- Discussed procedures and treatment options with clients
- Recommended retail products for at-home use
- Suggested appropriate therapy based on current health of client
- Flexibly worked evenings and weekends to ensure proper spa coverage
- Welcomed clients arriving for appointments
- Advised clients on proper home-care regimens
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Educated patients on treatment options.
- Fostered friendly, warm, and exceptional customer experience.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Advised clients on proper home-care regimens.
- Improved clientele retention with exceptional customer service and follow-up care.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Provided clients with knowledge of all cosmetic services being provided.
- Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
- Handled busy schedules and stayed on top of key deadlines.
- Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
- Analyzed skin condition and made appropriate product recommendations.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Reduced no-shows through timely appointment reminders via phone calls or text messages.
- Performed consultations for patients before scheduling treatments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Created repeat business by developing long-term relationships with regular customers.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Cleansed, exfoliated and moisturized customer skin.
- Educated guests on current promotions, events and services within store or salon.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Resolved customer complaints and facilitated conflict resolutions.
- Explained benefits of skin care products to clients.
- Suggested appropriate therapy based on current health of client.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Recommended and performed microdermabrasion, peels and laser treatments.
Principals Secretary
Princeton ISD
08.2015 - 08.2019
- Assisted coworkers and staff members with special tasks on daily basis
- Recorded expenses and maintained accounting records in TXEis
- Received then routed business correspondence to correct departments and staff members
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
- Answered multi-line phone system by 2nd ring and transferred callers to appropriate department or staff member
- Kept reception area clean and neat to give visitors positive first impression
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Drafted agendas, recorded minutes and created documents for Parent Teacher Organization meetings
- Successfully completed special projects to exceed goals of both the Principal and staff
- Assisted Principal and staff members with special tasks on daily basis
- Spoke with parents to discuss student progress and coordinate meetings
- Collaborated with the teacher to develop effective, individualized learning strategies
- Provided support to the students through specialized accommodations, extra assistance and educational assessments
Paraprofessional
Princeton Isd
08.2014 - 08.2015
- Provided diverse assistance to teachers, including clerical support, classroom management and document coordination
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Performed special tasks to help students with special needs learn and grow
- Oversaw groups of up to 10 students at school and off-site locations, maintaining optimal safety and security
Accounting Assistant
MYCON General Contractors Inc.
08.2005 - 04.2014
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Verified vendor accounts by reconciling monthly statements and related transactions
- Generated financial statements and reports detailing accounts receivable status
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Disbursed petty cash by recording entries and verifying documentation
- Generated accounts payable reports for management review to aid in financial and business decision making
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports
- Kept vendor files accurate and up-to-date to expedite payment processing
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
- Reconciled processed work by verifying entries and comparing system reports to balance
- Trained and mentors new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
- Assessed data and information to verify entry, calculation and billing code accuracy
Education
Esthetics Propgram - Esthetics
Paul Mitchell The School Dallas
Carrollton, TX05.2019
High School Diploma -
Mckinney High School
Mckinney, TX05.1996
Skills
- Business Administration
- Invoice preparation
- Microsoft Word expertise
- Accounts payable and receivable
- Skin rejuvenation
- Waxing hair removal
- Spa retail sales
- Dermaplane
- Proficient in eyebrow and lash tinting
- Customer service-oriented
- Texas licensed esthetician
- Dermalogica certified
- Preventive skin care
- Treatment plan development
- Bilingual in Spanish
- Team leadership
- Cleanliness and sanitation
- Problem-solving skills
- CPR and first aid education
- Detox body wraps
- Microdermabrasion treatments
- Dermalogica
- LED light therapy
- Self-motivated
- Chemical facial peels
- Recordkeeping
- TXEis proficiency
- Crisis management
- Workplace safety
- Positive Attitude and Demeanor
- Skincare product knowledge
- Customized skincare plans
- Detail-oriented mindset
- Appointment Scheduling
- Expert skin analysis
- Dermaplaning proficiency
- Continuing Education Commitment
- Confidentiality and Discretion
- Acne treatment specialization
- Spa management experience
- Industry trend awareness
- Marketing and Promotions
- Eyebrow shaping expertise
- Professional Networking
- Chemical peel proficiency
- Men's grooming services
- State licensing compliance
- Hydrafacial mastery
- Teen skincare education
- Organic skincare treatments
- Anti-aging techniques
- Ultrasonic skin scrubbing
- Customer Consultation
- Texas licensed esthetician
- Scheduling
- HydraFacials
- Social Media Marketing
- Advanced facials specialist
- Professional Demeanor
- Client Intakes
- Knowledge of body scrubs
- Esthetics
- Public health codes knowledge
- Square and Mangomint use
- Teamwork and Collaboration
- Time Management
- Multitasking and Organization
- Excellent Communication
- Organizational Skills
- Team Leadership
- Facial Massage
- Supply Management
- Consultations
- Infection Control
Accomplishments
- Published Article in Skin in the City Magazine
- Featured in Dallas Voyage Online Magazine
- 2021 Best in Dallas Small Spa Nominee
- Supervised team of 60 staff members
- Earned Future Professional of the Week Award for being a team player at Paul Mitchell the School Dallas
- Earned Top Service Sales Dollars for the week at Paul Mitchell the School Dallas
- Earned Top Retail Sales Dollars for the week Award at Paul Mitchell the School Dallas
- Voted as Spa Manager by my peers and Learning Leaders at Paul Mitchell the School Dallas while in School
- Graduated with Skin Honors at Paul Mitchell the School Dallas
- Employee of the Year 2010 at MYCON General Contractors, Inc
- Non-certified Employee of the Month at Harper Elementary 2017
Certification
- Dermalogica Certified
- Certified Tattoo Removal & Derma Needling
- Certified in Contour Body Wraps
- Certified Advanced Aromatherapy & Clinical Skin Spa Treatments
- Certified in Derma-planing Treatment
- Certified in Advanced Lactic and Micro Peel Including Cryogenic Therapy
- Certified in Advanced Chemical Skin Peels
- Certified Holistic Esthetician
- Certified by Brow Down Studios in Brow Shaping and Waxing
- Certified in Intraoral/Buccal Massage
- Certified in Procell Microchanneling
- Skin Pen Certified Training
- Face Reality Expert
- DMK Paramedical Skin Technician
- ColorScience Product Knowledge Certification
- SkinBetter product Knowledge certificate
- Revision product Knowledge Certificate
- Cartessa Cool Peel Certification
Additional Information
I am an energetic and organized person eager to learn and contribute where I can. I have been married for 26 years come this November and have 2 amazing children And 2 Pug fur babies.
Timeline
Lead Licensed Esthetician
Glow Laser and Beauty
09.2023 - Current
Licensed Esthetician
Self
06.2019 - 07.2023
Principals Secretary
Princeton ISD
08.2015 - 08.2019
Paraprofessional
Princeton Isd
08.2014 - 08.2015
Accounting Assistant
MYCON General Contractors Inc.
08.2005 - 04.2014
Esthetics Propgram - Esthetics
Paul Mitchell The School Dallas
High School Diploma -
Mckinney High School
- Dermalogica Certified
- Certified Tattoo Removal & Derma Needling
- Certified in Contour Body Wraps
- Certified Advanced Aromatherapy & Clinical Skin Spa Treatments
- Certified in Derma-planing Treatment
- Certified in Advanced Lactic and Micro Peel Including Cryogenic Therapy
- Certified in Advanced Chemical Skin Peels
- Certified Holistic Esthetician
- Certified by Brow Down Studios in Brow Shaping and Waxing
- Certified in Intraoral/Buccal Massage
- Certified in Procell Microchanneling
- Skin Pen Certified Training
- Face Reality Expert
- DMK Paramedical Skin Technician
- ColorScience Product Knowledge Certification
- SkinBetter product Knowledge certificate
- Revision product Knowledge Certificate
- Cartessa Cool Peel Certification
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