Sabrina Long
Cypress,TX
Summary
Dynamic professional with a proven track record at Cypress Trail Hideout, excelling in customer service and laser safety protocols. Skilled in conflict resolution and calibration techniques, I significantly enhanced client satisfaction and safety standards. Expert in leveraging device sterilization and time management to achieve optimal results and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Certified Laser Technician
Laser and Glow
Spring, TX
11.2023 - 01.2025
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Monitored patients during treatments, providing comfort measures when necessary.
- Prepared clients for treatments and answered questions to improve comfort level.
- Performed laser vein therapy and laser hair removal procedures.
- Assessed client needs and recommended skin care and anti-aging products.
- Calibrated and tested lasers prior to use on clients, verifying proper functioning of all components.
- Kept equipment clean and sanitized to protect patients from infection risks.
Server
Cypress Trail Hideout
Cypress, TX
08.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured that each guest was served courteously, quickly, and efficiently.
Call Center Representative
Low T Center LLC
Spring, TX
12.2021 - 11.2025
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Education
Laser License - Laser
Texas Laser Institute
Houston, TX11-2023
Skills
- Item promotion
- Calibration techniques
- Device sterilization
- Conflict resolution techniques
- Laser safety protocols
- Customer service
- Time management
Timeline
Server
Cypress Trail Hideout
08.2024 - Current
Certified Laser Technician
Laser and Glow
11.2023 - 01.2025
Call Center Representative
Low T Center LLC
12.2021 - 11.2025
Laser License - Laser
Texas Laser Institute
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