Summary
Overview
Work History
Education
Timeline
Generic

Kathleen McGrew

Tuscaloosa,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Lead Customer Service Representative

Hawthorne Global Aviation Services
Tuscaloosa, AL
05.2024 - Current
  • Served as the interim Customer Service Manager.
  • Maintained a positive attitude throughout events by interacting with guests in a friendly manner and addressing any issues quickly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Coordinated customer appreciation events.
  • Suggested and implemented process improvement initiatives.
  • Traveled to another company location (KSRQ) to provide assistance and training during the peak season.
  • Facilitated team-building activities for a group of 14 employees.
  • Acknowledged in the Aviation International News magazine's FBO survey as an employee who consistently exceeds expectations.

Leasing Consultant and Marketing Assistant

Student Quarters- The Vista
Starkville, MS
09.2023 - 05.2024
  • Pursued existing and potential customers by phone, email, text message, and door-to-door interactions to generate leads and close sales.
  • Executed the social media strategy, coordinating posting and engagement efforts.
  • Managed 309 units, totaling over 1,000 residents.

Server/Waitress

Two Brothers Smoked Meats
Starkville, MS
08.2021 - 09.2023
  • Assisted in training new servers.
  • Provided exceptional service to high volume of daily customers.

Server/Waitress

Flora-Bama Ole River Grill
Perdido , FL
05.2022 - 08.2022
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Cashier

Publix
Tuscaloosa, AL
10.2017 - 12.2019
  • Assisted customers with manufacturers coupons.
  • Handpicked to operate express checkout.
  • The March of Dimes fundraiser- surpassed company goals and received recognition.

Education

Undergraduate in Business Marketing -

Mississippi State University
Starkville, MS
05-2025

Timeline

Lead Customer Service Representative

Hawthorne Global Aviation Services
05.2024 - Current

Leasing Consultant and Marketing Assistant

Student Quarters- The Vista
09.2023 - 05.2024

Server/Waitress

Flora-Bama Ole River Grill
05.2022 - 08.2022

Server/Waitress

Two Brothers Smoked Meats
08.2021 - 09.2023

Cashier

Publix
10.2017 - 12.2019

Undergraduate in Business Marketing -

Mississippi State University

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Kathleen McGrew