Aliyah Haynie
Allen
Summary
Driven professional dedicated to enhancing customer satisfaction through effective systems and procedures. A communicative and responsible team leader who fosters productive relationships with employees and customers, driving improved retention and loyalty. Committed to delivering exceptional service that aligns with organizational goals and enhances overall performance.
Overview
10
10
years of professional experience
Work History
Lead Customer Service Representative
Triumph Financial Services LLC
06.2021 - 01.2026
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Appointment Coordinator
Smile Brands Inc
10.2018 - 06.2021
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Directed telephone calls to appropriate parties.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative Mentor
CMI Group
03.2016 - 09.2018
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Pearce
Richardson, United States01.2013
Skills
- Mentoring
- Inbound and outbound calling
- Escalation management
- Computer proficiency
- CRM software
- Data entry
Timeline
Lead Customer Service Representative
Triumph Financial Services LLC
06.2021 - 01.2026
Appointment Coordinator
Smile Brands Inc
10.2018 - 06.2021
Customer Service Representative Mentor
CMI Group
03.2016 - 09.2018
High School Diploma -
Pearce