Sharlee Abrams
Customer Service
Coeur d'Alene,ID
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Lead Customer Service Representative
Wheatland Bank
Spokane Valley, WA
08.2017 - 05.2023
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Engaged clients in person and over phone to answer questions and address complaints
Assistant Manager
Auntie Anne's Pretzels
Spokane, WA
11.2016 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Rocky Rococo Pizza
Spokane, WA
06.2011 - 04.2016
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor Of Arts - Psychology
08.2009 - 06.2013
Skills
Professional telephone demeanor
Sales expertise
Complaint resolution
Fast learner
Rapid 10-key data entry
Customer relationship development
Certification
CNP - Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CNP - Certified Notary Public
03-2021
Lead Customer Service Representative - Wheatland Bank
08.2017 - 05.2023
Assistant Manager - Auntie Anne's Pretzels
11.2016 - 08.2017
Assistant Manager - Rocky Rococo Pizza
06.2011 - 04.2016
Whitworth University - Bachelor Of Arts, Psychology
08.2009 - 06.2013