Erica Delahunty

• Led customer service team, ensuring high-quality support and satisfaction for clients and their pets.
• Monitored daily emails, specialty reports, refill requests, and lab reports.
• Checked in, took weights, loaded rooms, handled surgery intakes. Checked out clients and cleaned rooms. Addressed medical questions and referred clients to appropriate departments or emergency facilities.
• Submitted end of day reports, deposits, and revenue.
• Booked appointments, handled prescription refills, updated vaccine records, scheduled surgeries.
• Handled client concerns, pet emergencies, established relationship with clients and their pets. Practiced isolation and infectious disease protocols and OSHA guidelines.
• Cleaned and maintained lobby and reception area and exam rooms.
• Properly disposed of medical waste and hazardous materials.

• Directed incoming calls to doctors or the hospital manager.
• Answered incoming calls daily to resolve client issues and schedule appointments.
• Kept records in Woofware to maintain and update client information and data.
• Managed office inventory by restocking supplies and placing purchase orders.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Corresponded with clients through email, telephone or postal mail.
• Resolved customer problems and complaints.
• Routed incoming mail and messages.
• Scheduled and confirmed appointments .
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area and exam rooms clean and neat to give visitors positive first impression.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Studied and learned about veterinary medicine with emphasis on preventive care, chronic disease management, and emergency medicine in small animals.
• Positioned animals for diagnostic imaging such as x-rays.
• Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
• Scheduled and checked in surgeries.
• Assisted in animal handling and examinations.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Rotated merchandise and displays to feature new products and promotions.
• Responded to customer concerns, working with manager to raise customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reduced company expenditures and met budgets by closely monitoring, tracking and controlling expenses.
• Cleaned and sanitized dog wash, reptile cages, fish tanks and other common animal areas.
• Closed and opened the store, appropriately handling the register, alarm and opening and closing procedures.

• Assisted in the care of over 50 horses at a nice hunter jumper facility.
• Cleared pathways of debris and hazards such as snow; raked and maintained barn aisles, crossties, wash rack, entrances, arenas, and hay barns.
• Prepared horses for show and travel.
• Fed horses and completed turn out in AM and PM.
• Cleaned and mucked stalls, paddocks, pens, arenas and pastures. Operated a manure spreader, ATV, tractor and Gator daily.
• Drug and harrowed arenas, paddocks and pastures. Unloaded and stacked hay and grain and performed many other basic farm operations.
• Washed, bathed, groomed, tacked up and cooled out privately owned horses for clients and trainers.
• Exercised school horses and assisted with lessons.
• Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
• Identified horse health concerns and discussed problems with owners.
• Treated basic wellness issues such as superficial wounds and called in veterinary assistance for more complex concerns.
• Prepared horses for specific competitions or tasks.
• Prepared grains and medications, and other types of feed.
• Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
• Sanded, painted, and put together jumps, chicken coops, small barns and sheds.
• Inspected, prepared, cleaned, disinfected and maintained comfortable common areas of the barn.
• Maintained equipment and ranch structures.
• Maintained cleanliness and safety of the grounds, including repairing and fixing hot wire, fencing structures, turn-out sheds, wind-break sheds, and inside stall areas.
• Maintained safety procedures and practices.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

**Same job description as VCA Littleton Animal Hospital, but more hands-on with surgery, grooming and kennel technician work.**

• Groomed animal coats, clipped claws and polished teeth for canines and felines.
• Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
• Performed catheterizations, ear flushes, enemas, intravenous feedings, and other procedures.
• Provided pet owners with excellent customer service and compassionate care for animals.
• Cared for animals pre-surgery, including administering anesthetics.
• Assisted veterinarians with restraining animals during examinations to assess injuries.
• Gathered pet health histories and symptoms to identify root cause of medical issues.
• Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
• Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
• Kept animal coats clean and healthy with regular washing, grooming and trimming.
• Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
• Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
• Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
• Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Maintained clean and organized boarding areas to promote animal wellbeing.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
• Fed, walked and bathed animals.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.

** Same job description as Wood Run Farm; but also was a nanny and housekeeper on top of being her horse caretaker for 4 horses**.

• Established and maintained safe play environment for children.
• Regularly traveled with family to help with vacation activities and childcare.
• Assisted with light housekeeping duties as well as running errands.
• Supervised children engaged in physical activity, learning and social skills with peers.
• Encouraged children to be understanding and patient with others.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Helped children complete homework assignments and school projects.
• Safely transported children to and from school, medical appointments and extra-curricular activities.
• Completed laundry, vacuuming, dusting, dishes, sweeping, and other housekeeping duties.
• Restocked supplies in the house.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

** Same Job Description as Wood Run, but she was a private owner who had 6 horses **

• Developed relationships with guests to meet client needs and encourage repeat service.
• Promoted special treatments, additional services, and products.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Communicated with spa team members if clients canceled or changed appointment times.
• Introduced new beauty products to consumers by informing clients about use and benefits.
• Escorted clients to correct spa areas including treatment rooms and offices.
• Listened closely to customer complaints and responded appropriately to issues.
• Ordered materials, supplies or equipment for special projects.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
• Resolved guest complaints about service or style.
• Processed payments by entering sales in register.
• Created memorable customer experiences by including special services such as head and neck massages during appointments.
• Recorded weekly supply and inventory needs and made regular orders.
• Shampooed, conditioned and rinsed clients hair.
• Scheduled nail and makeup appointments for clientele.
• Organized sales area and work stations.
• Sold and promoted hair care products and cosmetics, helping increase salon revenues.
• Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
• Maintained full stock of inventory and properly sanitized tools.

** Same job description as Wood Run Farm, but there were over 100 horses there. **

** Same job description as Wood Run Farm, but this was a country club- I also assisted in Clubhouse, Pool and Tennis Court Maintenance . **

• Kept athletic and games equipment and facilities organized and maintained.
• Ordered and maintained all recreational equipment.
• Organized summer camps for children.
• Stocked and refilled tennis waters, cleaned common areas.
• Maintained and cleaned clubhouse, kitchen and banquet / party areas.
• Assisted and helped with pony club and summer camp participants.