John Tilton
Blackwood
Summary
Dedicated Line Service Technician with expertise in aircraft fueling and ground support operations. Committed to safety compliance and exceptional customer service while optimizing turnaround times.
Overview
12
12
years of professional experience
Work History
Line Service Technician
Flyadvanced Aviation
Blue Bell, PA
11.2023 - 03.2025
- Performed aircraft fueling and de-fueling operations ensuring compliance with safety protocols
- Conducted routine inspections of ground support equipment to maintain operational readiness
- Assisted in loading and unloading baggage, cargo, and freight to optimize turnaround times
- Collaborated with flight crews to ensure timely service delivery during aircraft arrivals and departures
- Maintained cleanliness and organization of ramp areas to enhance safety and efficiency
- Supported troubleshooting of equipment issues, escalating as necessary for prompt resolution
- Provided exceptional customer service to pilots and passengers during ground operations
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Collaborated with maintenance teams to address aircraft repairs promptly, minimizing delays in flight schedules.
- Conducted routine checks on ground support equipment, guaranteeing optimal performance during critical operations.
- Trained new hires on line service technician procedures, contributing to the overall success of the team.
- Addressed passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
Bread and Pastries Delivery Driver
Shoreline Trucking
Glassboro, NJ
10.2019 - 11.2023
- Delivered shipments efficiently, ensuring timely arrival to multiple locations.
- Maintained accurate documentation for deliveries and inventory management.
- Operated various delivery vehicles safely while adhering to traffic regulations.
- Collaborated with dispatch team to optimize delivery routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance standards.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Security Officer
Covenant Security
Paulsboro, NJ
10.2012 - 03.2019
- Monitored premises to ensure safety and security compliance.
- Conducted routine inspections of facilities and equipment to identify vulnerabilities.
- Responded to incidents, investigations, and emergencies promptly and effectively.
- Collaborated with law enforcement during critical situations for enhanced response.
- Trained junior security personnel on protocols and emergency procedures.
- Maintained accurate incident reports and communicated findings to management regularly.
- Evaluated existing security measures, recommending improvements for enhanced protection.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Ticket and Gate Agent
Spirit Airlines Inc.
Atlantic City, NJ
05.2015 - 08.2018
- Facilitated passenger check-in processes, ensuring efficient boarding procedures.
- Managed baggage handling and tracking systems to reduce lost luggage incidents.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Collaborated with team members to maintain compliance with safety regulations and company policies.
- Trained new staff on operational procedures and customer service best practices.
- Implemented process improvements to enhance overall efficiency at boarding gates.
- Oversaw daily operations, ensuring timely departures and adherence to schedule commitments.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Education
High School Diploma -
Toms River High School South
Toms River, NJSkills
- Ramp safety awareness
- Aircraft marshalling
- Aircraft fueling
- Flight line operations
- Fuel quality control
- Fire prevention techniques
- Passenger assistance
- Ground support equipment operation
- Waste disposal procedures
- Airport safety regulations
- Baggage handling
- Emergency response procedures
- Hazardous material handling
- Weather monitoring
- De-icing procedures
Accomplishments
I can drive a truck up to 26 ft . i can operate a forklift .
Timeline
Line Service Technician
Flyadvanced Aviation
11.2023 - 03.2025
Bread and Pastries Delivery Driver
Shoreline Trucking
10.2019 - 11.2023
Ticket and Gate Agent
Spirit Airlines Inc.
05.2015 - 08.2018
Security Officer
Covenant Security
10.2012 - 03.2019
High School Diploma -
Toms River High School South