Omar Shehadeh
North Olmsted,OH
Summary
Dynamic Line Service Technician with proven expertise at Jets FBO and Swissport, excelling in aircraft fueling and ramp safety. Recognized for enhancing operational efficiency through meticulous record-keeping and exceptional teamwork. Adept at problem-solving and committed to delivering outstanding customer service, ensuring seamless flight operations and compliance with safety regulations.
Overview
6
6
years of professional experience
Work History
Line Service Technician
Jets Fbo
Cleveland, OH
12.2024 - 03.2026
- Executed pre-flight inspections to guarantee aircraft readiness and adherence to safety standards.
- Managed operation of ground support equipment for efficient fueling, towing, and servicing of aircraft.
- Facilitated loading and unloading of baggage while ensuring adherence to organization and security protocols.
- Facilitated collaboration among team members to enhance operational efficiency.
- Oversaw meticulous record-keeping of fuel transactions and services conducted on each aircraft.
- Oversaw inventory management of supplies and equipment, ensuring timely reporting of shortages to management.
- Facilitated training sessions for new staff on safety procedures and operational processes.
- Directed incoming aircraft to designated parking areas, optimizing space utilization.
- Executed towing operations in strict compliance with safety guidelines to mitigate accident risks.
- Oversaw inventory management of fuel trucks and ensured precise fueling records to uphold operational readiness.
- Oversaw cleanliness and organization of ramp area to ensure safety for all team members.
- Delivered exceptional customer service to passengers and crew, enhancing client relationships.
- Optimized refueling processes to enhance operational efficiency and minimize downtime between flights.
- Engaged in continuous training programs to enhance industry knowledge and maintain expertise in job functions.
- Executed de-icing services during winter months to ensure safe aircraft takeoffs and landings in adverse weather conditions.
- Executed comprehensive pre-flight inspections to enhance aircraft safety and mitigate potential risks.
- Executed routine inspections on ground support equipment to ensure peak performance during critical operations.
- Resolved passenger concerns promptly, establishing a reputation for exceptional customer service.
- Enhanced customer retention by delivering personalized service and promptly addressing individual needs.
- Delivered exceptional customer service by efficiently managing fueling and ground support operations for corporate and private aircraft.
- Oversaw maintenance of clean and organized ramp area to enhance operational efficiency.
- Streamlined fuel management processes to prevent shortages through precise tracking of fuel usage and coordination of timely refueling operations.
- Facilitated seamless operations during peak periods by proactively adapting to diverse roles and responsibilities.
- Conducted thorough inspections of aircraft to identify cracks, metal fatigue, and other signs of wear or damage.
- Ensured meticulous documentation of completed tasks and work activities.
- Executed emptying of lavatory systems and replenished sanitizer fluid tanks to designated levels.
- Executed refilling of aircraft potable water tanks while adhering to safety and health guidelines for connections and transportation.
- Operated tractors and vehicles to tow aircraft to designated gates and hangars.
- Managed operation of de-icing equipment, including truck-mounted cranes and sprayers, to ensure safe and efficient winter conditions.
- Guaranteed compliance with federal and local aviation regulations to uphold operational integrity.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related inquiries and issues.
- Streamlined passenger boarding and deboarding processes to enhance operational efficiency.
Ramp Agent
Swissport
Cleveland, OH
04.2020 - 10.2024
- Loaded and unloaded baggage and cargo to ensure timely flight departures.
- Operated ground support equipment for efficient aircraft servicing.
- Conducted safety inspections on equipment and work areas to maintain compliance.
- Collaborated with team members to optimize ramp operations during peak periods.
- Assisted in training new ramp agents on safety protocols and operational procedures.
- Coordinated with flight crews to facilitate smooth boarding processes.
- Managed inventory of supplies and equipment to support daily operations effectively.
- Implemented process improvements that enhanced workflow efficiency on the ramp.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Stocked aircraft cabins with necessary equipment and supplies.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
Education
GED -
Seeds of Literacy
Cleveland, OH08.2019
High School Diploma -
Terra Santa College
Amman Jordan06.2017
Skills
- Ramp safety awareness
- Aircraft marshalling
- Aircraft fueling
- Flight line operations
- Passenger assistance
- Fire prevention techniques
- Ground support equipment operation
- Baggage handling
- Airport safety regulations
- Quality assurance procedures
- Hazardous material handling
- De-icing procedures
- Weather monitoring
- Towbar and tug operation
- Aviation communication protocols
- Hangar maintenance
- Ground power unit operation
- Refueling truck operation
- Airfield security procedures
- Meter reading
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Heavy lifting
- Detail-oriented
- Safety procedures
- Team building
- Task prioritization
- Self motivation
- Oral communication
- Analytical thinking
- Conflict resolution
- Professionalism
- Record keeping
- Time management abilities
- Adaptability
- Continuous improvement
- Troubleshooting
- Cultural sensitivity
- Professional demeanor
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Line Service Technician
Jets Fbo
12.2024 - 03.2026
Ramp Agent
Swissport
04.2020 - 10.2024
GED -
Seeds of Literacy
High School Diploma -
Terra Santa College