Brian Carpenter
Front Royal,VA
Summary
With over 25 years of experience in case management, client-centered approach, and staff leadership, I excel at optimizing workflows, fostering interdisciplinary collaboration, and implementing quality improvement initiatives to enhance professional delivery. My expertise extends into investigative techniques, policy advocacy, program development, and nonprofit leadership, where I have successfully driven operational effectiveness and strategic partnerships. Additionally, I hold certifications in telehealth, crisis intervention, investigative training and emergency response, with a strong background in epidemiology and healthcare operations, ensuring comprehensive and effective solutions across diverse healthcare and community settings
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Enforcement Specialist
Department of Child Support Enforcement
Manassas, Virginia
07.2025 - Current
- Serve as a program agent for support cases
- Facilitate the delivery of critical financial and medical support services in compliance with state and federal law.
- Locate noncustodial parents, establishing paternity, assessing and determining child and medical support obligations
- Initiate administrative and judicial enforcement actions to ensure compliance with court orders
- Provide testimony in legal proceedings, collaborated with community partners, and connected parents with employment and self-sufficiency resources to promote active parental engagement.
- Leverage legal knowledge and investigative skills to uphold DCSE’s mission of strengthening families and securing child well-being through consistent and equitable support enforcement.
CEO / Founder
Good Lions
Front Royal, Virginia
03.2025 - Current
- Develop key operational initiatives to drive and maintain substantial business growth.
- Build productive relationships with industry partners and competitors to support strategic business objectives.
- Drive profitability with thorough financial analysis and strategic decision making.
- Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Establish new revenue streams by identifying market opportunities and launching innovative products or services.
- Create a positive work culture, resulting in increased employee satisfaction and retention rates.
- Foster strong relationships with industry partners to expand business opportunities.
- Deliver consistent revenue growth by identifying new markets and devising targeted expansion strategies.
Medical Case Management Supervisor
Virginia Commonwealth University Health System
Richmond, VA
04.2020 - Current
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Participated in professional growth programs to support special education improvement efforts.
- Guided and supervised Medical Case Managers to promote social work and case management principles.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
Medical Case Manager
Virgininia Commonwealth University / Health System
Richmond, VA
02.2013 - 04.2020
- Explained medical care options to help patients make informed healthcare decisions.
- Coordinated care of complex care patients by liaising with clinical staff and providers to organize treatments and program resources.
- Worked with patients and medical teams to implement effective treatment plans to promote positive outcome.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Managed caseload of 150-200 patients within VCU Health System's Infectious Disease Dept to provide comprehensive, community-based care.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Participated in professional growth programs to support special education improvement efforts.
Mental Health Docket Planning Coordinator
Supreme Court Of Virginia
Richmond, VA
06.2010 - 03.2012
- Planned, developed, implemented, and evaluated the piloted Mental Health Docket Program primarily within the Petersburg General District Court
- Coordinated and participated with community stakeholders in the identification of appropriate responses and innovative solutions for mentally ill and intellectually disabled persons in the criminal justice system while the development of protocols, policies, and procedures as they related to a reduction in recidivism while improving participant’s quality of life
- Coordinated with the Supreme Court of Virginia to use this program to develop a planning guide for courts for the development of similar mental health dockets throughout Virginia court systems
- Additionally, utilized workflow/caseflow analysis, analyzed individualized service plans, procedure documentation, policy and procedure development, presentations, writing, planning and coordination of a variety of activities related to this project.
- Assisted with implementing local Crisis Intervention Team training for local law enforcement and correctional facilities officers.
Client Services Manager
American Health Associates Inc.
Richmond, VA
11.2007 - 05.2010
- Provided supervision, training and evaluation of staff who provided direct patient care, clinical services and specimen collection at multiple nursing homes and assisted living facilities throughout the central & tidewater areas of Virginia.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Kept administrative team members up-to-date on details pertaining to client services.
Epidemiology Program Representative Supervisor
Virginia Department Of Health
Petersburg, VA
04.2004 - 09.2009
- Recruited and oversaw personnel to achieve performance and quality targets per Virginia Department of Health (VDH) & Center for Disease Control's (CDC) guidelines.
- Reviewed and tracked reports, documentation and clinical notes related to reportable diseases.
- Provided backup assistance to office personnel.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Collaborated with team members to achieve target results.
Epidemiology Program Representative /Health Counselor
Virginia Department Of Health
Petersburg, VA
08.2001 - 04.2004
- Performed surveillance, control and prevention of CDC Reportable Diseases by investigating, interviewed, examined, counseled and educated clients throughout four health districts.
- Reviews and interactions were often conducted in clinics, private settings, hospitals, and numerous correctional facilities.
- Reviewed and tracked reports, documents and applications.
- Provided backup assistance to absent personnel.
- Coordinated communications between management, staff and clients.
Education
Licensed Private Investigator And Security Specialist - Investigations And Personal Security
Department of Criminal Justice Services
VirginiaCrisis Intervention Team & Advanced -
Thomas Jefferson & Rappahannock Police Academy
Wise, VACommunity Emergency Response Team (CERT) -
VA Dept of Emergency Management
Richmond, VAVarious FEMA Emergency Management Systems Training -
Federal Emergency Management Agency (FEMA)
Various 05.2001 -
Emergency Medical Technician -
VDH-OEMS
Prince George, VA 05.2001 -
Certified Telemedicine Clinical Presenter - Telehealth
National School of Applied Health
OnlineTelehealth
National School of Applied Health
Online 05.2001 -
High School Diploma -
Hopewell High School
Hopewell, VA 08.1985 - 06.1986
Skills
Medical Records Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Enforcement Specialist
Department of Child Support Enforcement
07.2025 - Current
CEO / Founder
Good Lions
03.2025 - Current
Medical Case Management Supervisor
Virginia Commonwealth University Health System
04.2020 - Current
Medical Case Manager
Virgininia Commonwealth University / Health System
02.2013 - 04.2020
Mental Health Docket Planning Coordinator
Supreme Court Of Virginia
06.2010 - 03.2012
Client Services Manager
American Health Associates Inc.
11.2007 - 05.2010
Epidemiology Program Representative Supervisor
Virginia Department Of Health
04.2004 - 09.2009
Epidemiology Program Representative /Health Counselor
Virginia Department Of Health
08.2001 - 04.2004
Various FEMA Emergency Management Systems Training -
Federal Emergency Management Agency (FEMA)
05.2001 -
Emergency Medical Technician -
VDH-OEMS
05.2001 -
Telehealth
National School of Applied Health
05.2001 -
High School Diploma -
Hopewell High School
08.1985 - 06.1986
Crisis Intervention Team & Advanced -
Thomas Jefferson & Rappahannock Police Academy
Community Emergency Response Team (CERT) -
VA Dept of Emergency Management
Certified Telemedicine Clinical Presenter - Telehealth
National School of Applied Health
Licensed Private Investigator And Security Specialist - Investigations And Personal Security
Department of Criminal Justice Services
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