Brian Carter
Urbandale,IA
Summary
Dedicated professional with a strong foundation in investigative and customer service roles. Expertise in managing complex cases, ensuring compliance, and fostering customer relationships through proactive communication and issue resolution.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Owner/Operator
Mission Painting
Ankeny, Iowa
08.2025 - 08.2026
- Oversaw scheduling and resource allocation for seven painting crews, facilitating timely project completion and optimal crew performance.
- Managed daily operations and client communications for painting projects across multiple job sites, ensuring client satisfaction and project alignment.
- Coordinated procurement of materials and supplies, enhancing project execution and minimizing delays.
- Developed strong customer relationships through proactive communication and timely follow-up.
- Established long-term partnerships with clients by delivering exceptional service and resolving issues promptly.
Customer Success Manager
APG
Des Moines, Iowa
08.2020 - 11.2023
- Advocated for customer needs, influencing product enhancements and improvements.
- Established and monitored key performance indicators (KPIs) to track and ensure customer success.
- Trained and mentored new team members to promote effective customer service.
- Oversaw a team of 13 employees, enhancing productivity and accuracy.
- Provided technical expertise to sales team throughout the sales process.
- Delivered leadership insights to newly hired employees regarding company programs.
Customer Service Representative
JB Autosports
Des Moines, IA
05.2017 - 08.2020
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Police Officer
Des Moines Police Department
Des Moines, IA
08.2003 - 01.2017
- Oversaw daily operations of a squad of up to 10 officers, ensuring effective communication and streamlined task delegation.
- Monitored and analyzed suspicious activities, identifying potential threats and informing appropriate responses.
- Investigated complex cases, documenting details in an accessible format.
- Prepared cases for trial, providing credible witness testimony in court.
- Produced detailed arrest and accident reports, clearly outlining incidents to support legal proceedings.
- Applied knowledge of search and seizure laws while employing effective conflict resolution techniques.
Police Officer - Uniformed Road Patrol
Iowa State University Police
Ames, IA
08.2001 - 08.2003
- Completed law enforcement training and patrolled designated areas to ensure safety and security of life and property.
- Conducted covert investigations to identify and disrupt ongoing criminal activities.
- Generated comprehensive reports on arrests, illegal activities, and unusual incidents to inform law enforcement strategies.
Education
Bachelor of Science - Criminal Justice
Central Missouri State University
Warrensburg, MO01-2001
Basic Law Enforcement Training -
Iowa Law Enforcement Academy
Johnston, IA01-2001
Law Enforcement Basic Training -
Des Moines Police Academy
Des Moines, IA01-2003
Reid Interview/Interrogation Basic/Advanced Courses & Certification -
Skills
- Project management
- Project oversight
- Regulatory compliance
- Customer engagement
- Customer conflict resolution
- Conflict resolution
- Effective communication
- Team leadership abilities
- Time management expertise
- Informed decision-making
- Document analysis
- Quick learner of programs
Certification
Reid Interview/Interrogation Basic/Advanced Courses & Certification
Proven Strengths
- Deep Knowledge of State/Federal Laws
- Quick to Learn New Programs and Processes
- Conduct Extensive Interviews & Interrogations
- Gather, Document, Analyze all Case Facts
- Detailed Investigations & Case Management
- Clear/Concise Written/Oral Communicator
- Skilled Negotiator/Influencer in Chaotic Situations
- Solid and Well-Informed Decision-Making
- Expert in Deescalating/Calming Volatile Situations
- Problem Resolution/Conflict Resolution Strategist
Timeline
Owner/Operator
Mission Painting
08.2025 - 08.2026
Customer Success Manager
APG
08.2020 - 11.2023
Customer Service Representative
JB Autosports
05.2017 - 08.2020
Senior Police Officer
Des Moines Police Department
08.2003 - 01.2017
Police Officer - Uniformed Road Patrol
Iowa State University Police
08.2001 - 08.2003
Bachelor of Science - Criminal Justice
Central Missouri State University
Basic Law Enforcement Training -
Iowa Law Enforcement Academy
Law Enforcement Basic Training -
Des Moines Police Academy