Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Casarez

San Antonio,TX

Summary

Licensed insurance professional with experience in property claims adjusting, personal lines renewals, and customer account support. Skilled in handling high-volume workloads, policy review, claim documentation, customer communication, and regulatory compliance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Biller

One Touch Direct
San Antonio, TX
05.2025 - Current

Handle approximately 60 inbound and outbound calls per day related to medical billing inquiries. Explain billing statements, resolve discrepancies, document interactions accurately, and maintain HIPAA compliance while meeting productivity metrics.

Personal Lines Renewal / Remarket Specialist

Ellis Insurance Agency
10.2024 - 05.2025
  • Managed homeowners, auto, and umbrella policy renewals. Remarketed policies with standard carriers and prepared professional renewal communications.

Customer Support Representative

Frost Bank
02.2023 - 10.2024
  • Supported customers with fraud prevention, disputes, and compliance-based account services.

Technical Support Representative

Charter Spectrum
San Antonio, TX
02.2022 - 02.2023

Provided technical support for routers, modems, cable boxes, and VoIP phones using AgentOS ticketing system.

Education

High School Diploma -

East Central High School
San Antonio, TX
01.2014

Skills

  • Property Claims Handling, Claims Investigation, Loss Evaluation (Theft, Water, Fire, Wind), Personal Lines Renewals, Policy Review, Coverage Analysis, Claim Lifecycle Management, Customer Communication, Insurance Compliance, Documentation, Time Management

Certification

  • Texas Adjusters License (2023)
  • Texas Property & Casualty Insurance License Training – Completed
  • Google IT Support Fundamentals Certificate (2020)

Timeline

Medical Biller

One Touch Direct
05.2025 - Current

Personal Lines Renewal / Remarket Specialist

Ellis Insurance Agency
10.2024 - 05.2025

Customer Support Representative

Frost Bank
02.2023 - 10.2024

Technical Support Representative

Charter Spectrum
02.2022 - 02.2023

High School Diploma -

East Central High School