
Licensed insurance professional with experience in property claims adjusting, personal lines renewals, and customer account support. Skilled in handling high-volume workloads, policy review, claim documentation, customer communication, and regulatory compliance.
Handle approximately 60 inbound and outbound calls per day related to medical billing inquiries. Explain billing statements, resolve discrepancies, document interactions accurately, and maintain HIPAA compliance while meeting productivity metrics.
Provided technical support for routers, modems, cable boxes, and VoIP phones using AgentOS ticketing system.