Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Cato

Locust Grove,GA

Summary


Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.

Overview

11
11
years of professional experience

Work History

Field Service Technician

Dematic
08.2023 - Current
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • identified and installed bearings, seals, belts, and chain
  • Learned and utilized software to create work orders,
  • look up parts, email, and researching equipment
  • Performed PM on Assets throughout conveyor system
  • Use hand tools, power tools, Boom lifts, And Scissor lifts to perform task

Field Service Technician

Honeywell Intelligrated
11.2019 - 05.2023
  • Conducted routine maintenance on machinery, enhancing system reliability and efficiency.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Provided technical support to clients, addressing service inquiries and resolving issues promptly.
  • Utilized diagnostic tools for troubleshooting mechanical and electrical issues in field operations.
  • Documented service reports detailing repairs performed and parts used for client records.

Hospitality Specialist

Home Depot
06.2014 - 11.2019
  • Collaborated with various team members to ensure guests’ requests are met
  • Fixed problem orders by chasing missing item for specific order
  • Collaborated with various team members to meet guests' requests.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Increased revenue by implementing new ideas that resulted in full occupancy 5 days per week.
  • Increased customer service ratings significantly through personable service.

Education

High School Diploma -

Eagles Landing High School
McDonough, GA
05.2014

Skills

  • Excellent time management
  • Organized
  • Microsoft, Excel, Powerpoint
  • Inventory Maintenance
  • Safety awareness
  • Problem solving ability
  • Preventive and Reparative Maintenance
  • Hardware and Software Installation
  • Calibrating Systems

Timeline

Field Service Technician

Dematic
08.2023 - Current

Field Service Technician

Honeywell Intelligrated
11.2019 - 05.2023

Hospitality Specialist

Home Depot
06.2014 - 11.2019

High School Diploma -

Eagles Landing High School

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