Brian Cervantes
San Diego,CA
Summary
Accomplished Shift Supervisor with a proven track record at Dennys Restaurant, enhancing operational efficiency and customer satisfaction through expert staff management and conflict resolution. Skilled in cash handling and strategic planning, I excel in high-pressure environments, driving team performance and achieving significant improvements in service quality.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Dennys Restaurant
Lakeside, CA
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
El Centro, CA
01.2020 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
Target
El Centro, CA
04.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Calexico High School
Calexico, CACosmetology Degree -
American Beauty Academy
Brawley, CASkills
Business planning
Safety understanding
Project Management
Staff Management
Strategic planning
Negotiation
Cash handling expertise
Conflict resolution techniques
Complaint resolution
Cash Handling
Strong verbal and written communication
Staff education and training
Sales expertise
Safety processes and procedures
Daily workflows
Accomplishments
Servsafe Food Protection Manager Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Supervisor
Dennys Restaurant
08.2023 - Current
Barista
Starbucks
01.2020 - 07.2022
Cashier
Target
04.2018 - 12.2019
High School Diploma -
Calexico High School
Cosmetology Degree -
American Beauty Academy